ONCE AGAIN A BIG HAND TO BMW!!!!?

[cowboy]

I DONT OFTEN RANT AND RAVE MUCH AND I FIND IT INTERESTING LOOKING ON THIS SITE AT OTHERS DOING SO BUT NOW IT IS MY TURN!I HAVE JUST BEEN TO THE ALPS FOR OUR FIVE DAYS AWAY WHICH WE DO EVERY YEAR AND HAD A PRETTY GOOD TIME APART FROM GETTING STUCK UP THE COL D'ISERIAN IN A FOOT OF SNOW.NEARLY GOT TO GENEVA AND FILLED UP WITH FUEL HAD A SMOKE WENT TO START 08 ADV BUT GOT THE DREADED E W S COME ON THE SCREEN THAT WAS THE END OF THE BIKE.IT WAS SUNDAY SO BMW (WE WONT HELP YOU)BREAKDOWN SAID THEY COULD NOT HELP AND TO MAKE MATTERS WORSE COS IT HAD HAPPENED ON A PEAGE ROAD THEY WERE NOT ALLOWED TO PICK ME UP,GREAT I THOUGHT.SO I HAD TO GET A FRENCH COMPANY OUT AT 164 EUROS TO TAKE THE BIKE AWAY.JUST BACK TO UK THEY RING ME TO TELL ME TO TAKE ALL MY STUFF OFF BIKE WHICH A ) IS TOO LATE AND B) COULDNT DO COS I GOT A LIFT ON THE BACK OF ANOTHER ADV IN CASE IT GOES MISSING IT WOULD HAVE TO BE CLAIMED ON MY INSURANCE AND THEN RUBBED SALT IN THE WOUNDS AND TOLD ME I SHOULD GET MY BIKE BACK IN 14 DAYS.WELL I WOULD JUST LIKE TO SAY THANKS BMW FOR ALL YOUR HELP YOU OFFERED ME AND YOU KNOW BLOODY WELL THAT YOU HAVE A PROBLEM WITH THIS I SUPPOSE I WAS FORTUNATE ENOUGH NOT TO BE IN AFRICA ON OUTER MONGOLIA.SOMEONES BIKE HAD SPILT FUEL OUT OF THE OVERFLOW PIPE WHICH HAD IN TURN RUN ALONG UNDER MY BIKE AND IT TOOK A LOT OF RESISTANCE NOT TO CHUCK MY CIGARETTE IN THE PUDDLE UNDERNEITH IT AND TORCH THE BASTED ,THINKING NOW THAT MIGHT HAVE THE SENSIBLE OPTION.BMW DID SAY THEY WOULD PAY FOR THE FRENCH BREAKDOWN SERVICE AND THE FUEL HOTEL AND FERRY BILLS BUT IT STILL SHOULDNT HAVE HAPPENED IN THE FIRST PLACE IF THEY HAD SORTED IT OUT PROPERLY IMEAN THERE ARE A LOT OF PEOPLE OUT THER WHO HAVE EXPERIENCED THE SAME PROBLEM

 

[Jonny_L]

 

[John Armstrong]

Anything of interest?

 

[(RIP) Mark H]

Cant hear meself think here

 

[POG]

 

[earthmover]

I suspect he may have been using Caps Lock to make a point, ie. he's a pretty unhappy punter at having the well documented EWS failure occur whilst he was on holiday.
Can't say I blame him really.
Mark

 

[Colin Brown]

I am very sorry to hear of your problems and the way BMW handled it but I have RAC on the car, a spare fuel pump controller and Ring Antenna on the GS. Both under £100 for me, worth it.

 

[Andy B]

I've just had my first experience of BMW Assist - for the same problem - EWS.

What has left a very bitter taste in my mouth is the bike is 12 weeks old, a known problem, and having carted it off to the dealers they wouldn't retun it because I lived less than 30 miles from the dealers!!!

The argument with BuMW Customer Services was extraordinary!

Known fault, new bike - who gives a toss whether I was 30 miles or 300 miles from the dealer - it's not the point!

 

[SPL]

I had that same 30 miles bollox when I had a problem last year.

And it was only that close because I tried to be reasonable and let them take it to the nearest dealer rather than where I normally had it worked on!!

Mind you, after a lot of expensive phone rants (I was working abroad while they were sorting it out) they did eventually deliver it back FOC. Took abbout 6 calls and demands to speak to the manager though

Adds insult to injury though doesn't it?

 

[turnipbmw]

I have BMW extended warranty, carole nash recovery, credit card holiday insurance and proper motorcycle all year round travel insurance.

Who do I call first ?

 

[Andy B]

Fore-warned is fore-armed! Like you, if I'd known I would have sent it to my normal dealer 75 miles away rather than the nearer one. The problem was the terms of contract between BuMW and Mondial.

BuMW did eventually come good and it was delivered back promptly at no cost.

However, it has really dented my confidence and opinion of BuMW and how they deal with their customers.

 

[deaninkl]

we and this site are a bunch of toothless tossers. Its all known, has been for years, EWS and the fuel pump relay and the sidestand switch. All faults that will stop you in your tracks..... wheres the approach to BMW en mass to complain.

we will be reading the same crap in a years time... when will this site get its act together and make a communial complaint?????????????

 

[spagforth]

EWS

Yup, same thing happened to me a fortnight ago on a brand new 08 GS that I had covered 4k miles on. Thank god it was sunny and in Nottingham. The recovery man was delayed, because.......... he was busy recovering another EWS immobilised GS. He had lost count of the number he has recovered in the last month alone. Some poor bugger was stranded in the middle of Morocco with the same problem I posted my tale of woe up!

There is no way I would trust one of these bikes for a long haul. The Honda Varadero is looking more and more attractive!

Cheers Spagforth