Platinum Service Award

GerryC

Well-known member
UKGSer Subscriber
Joined
Aug 12, 2005
Messages
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Location
Kerry Ireland
Background.
My 05 1200GS is closing in on 130.000 Kilometers & nothing serious has needed replacing - some minor & niggling stuff but nothing that tainted the relationship. I have a nagging fear that the electronic brake servo may pack up - they do & are not cheap. I decided last Sunday to head for Co Meath to see the parents; my Da is 90 & is not as strong as he would like so he generally has a few jobs lined up.
Approaching my Sunday destination the blown bulb symbol comes on on the dash - I have HID's fitted & that wee symbol occasionally lights up so I've learned to ignore it. Generally it is the wee parking light under the headlight that needs replacing. The yellow warning triangle also illuminated constantly so I did pull in & checked most of the lights & all was in order so completed the journey with the yellow triangle but everything else operational.
The Da had a full agenda for me, so I got stuck in & occasionally thought of the bike but did not take time out from digging, hauling, chopping & stuff like that. I carry a GS911 diagnostic thingy but recently changed my phone & did not download the app - clever boy me. After a days hard labour under the Da's supervision he produces a bottle of Jameson last night & we put a hole in it so no poking around with the bike happened at all & anyhow its a non flashing yellow triangle & sure everything was working - yeah I'll have another drop.
A good night's sleep saw me on the road @ 8.30 - no hangover but my yellow non flashing triangle is replaced by a flashing red triangle. This has happened occasionally - pulling in & switching off the ignition & restarting has always scared the red triangle away but not this time. I had a fully functioning front brake but only residual (no) braking on the rear.
I had a full day's exploration of back roads in south Leinster mapped out & this was worrying. My nagging fear nagged very loudly so I pull in & check that the hand guards are not fouling the levers & that there are no bits of road furniture lodged somewhere crucial. Nothing noted except that the servo was constantly on even when no levers were pulled or pressed. Front brakes still OK but the thought of the servo running all day & all the other nasty imaginings were putting as cloud over a remarkably cloudless day in a meteorological context.
By now I was half way to Dublin & not far from the BMW bike dealer at the Finglas exit of the M 50 so I head there - I bought the bike new there some time ago but would not be a regular customer.
The sales guy tells me the work shop guy would be up in 5 minutes & he was - I put it to him that a quick scan might be a good move but he says he might be able to squeeze me in late in the evening. The welcome felt like that a fart would receive in a space suit so I decides to press on for a friend's house near Sallins but as I circulated the M50 the word Platinum entered my consciousness. Had never been there but the guy posts here & people have said kind things about him so I give him a buzz. An enthusiastic voice assures me he could give me a few minutes & when I arrive the owner of the voice does his stuff - during which he mentions it might be the servo but he had not seen my exact symptoms before.
When I said I checked most of the lights I did not check the tail light - very clever boy me. Unbelievably it turned out to be the source of the problem. Mark fitted a new one cleared the fault code & a lap of the car park showed all in order. A modest fee changed hands & I ventured for the back roads of Wicklow, then Carlow & Kilkenny & Laois & more with no triangles - except for the fuel one that I know how to fix by inserting some fuel.
Day saved - thank you Mark - top flight Platinum customer service - greatly appreciated - a resounding victory over the main dealer. :thumb2
 
Great to meet you Gerry, glad it's sorted

I was extremely jealous seeing you ride off for a jaunt in that weather today!
 
In the interest of balance, I have been very impressed with one, and would not be back to the other. The dealer seem to get a hammering, and I generally wouldn't have been a fan, but they have looked after me any time I've been in recently.
 
The main dealer owed me nothing - I was on the road & had what might be a minor or a major issue & a few minutes would have resolved which.
but those minutes were not available & so it goes. They were available across the city. I guess it's all down to scale & your observations are as valid as mine - two men look through prison bars; one sees mud - the other stars. :rob
 
Each has had their own experiences of course. But, thinking back over the last few years and leaving aside for a moment the eye-watering expense of some of my visits, I can honestly say that I have received very satisfactory, pleasant and helpful service in each of the three Leinster based BMW service providers I have used - Joe Duffys, Maddocks and Platinum. Maybe it's just me, and then again I've never presented them with emergency or warranty issues (never owned a bike that was in warranty).

However, one thing puts Platinum streets ahead of the other two in my view, and that is you can see what happens to your bike. Not only that, Mark is happy for you to stand beside him (as long as you're not in the way) and will freely and cheerfully give you his comments and observations as he does whatever needs to be done making your visit a very pleasant and informative experience :thumb2

That's my tuppence-worth anyway.
 
I highly recommend Mark for any service on the bikes!Brought back to life my 1100 gs!Top man..:beerjug:
 
Gerry. Was it just the a blown rear bulb which had the knock effect?
 
+1 for Mark from Platinum. Thanks for your help with K13. Great service.
 
I only started dealing with Mark just before the summer, it is clearly obvious that he loves the brand and values his customers, he has helped me to put a crashed bike back to its former glory,without it costing telephone numbers.
My bike won't be getting serviced anywhere else.
 
Had the pleasure of dealing with Platinum earlier this year whilst looking for a motobat battery. Got good advice and great service from Mark.


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