Hi All,
I'm disappointed to report that I had a crap collection experience of a 2026, 2000 mile R12 G/S on Saturday from a mai. dealer. I will post the email that I have just sent the dealer but would be interested to hear your thoughts / comments. I'm not sure of the rules on here so won't name the dealer.
Hi XXXX,
It was the most interesting ride for all the wrong reasons. After leaving the dealership I rode straight up to the xxx to get home and about half a mile after joining the xxx the fuel warning light came on and said I had zero miles of range , I’d covered less than 4 miles since collecting the bike. As the bike wan’t familiar to me I genuinely had no idea whether it genuinely had zero miles of range or had a reserve capacity so I slowed right down and came off at the next junction to check my phone for the nearest petrol station and rode there as slowly as possible waiting to run out. It was a shit situation.
To be completely frank, I’m not sure how to feel about all of this. You had 2 weeks since we agreed the deal to prep the bike and I’d already made it very clear in my email to you that I was disappointed that the bike was dirty when I first saw it.
Two weeks to the day later, the bike had been ‘cleaned’ by someone who clearly didn’t care, it was still grubby everywhere. See the photos below, it was dry when I rode home so this was all on the bike when I collected it.
The oil was not only low, it was not even showing at the bottom of the sight glass, even accounting for the engine not being warm, it was still too low hence your workshop needed to top it up.
Then I have to deal with the potentially dangerous situation of a fuel warning light on a dual carriageway with no hard shoulder less than 4 miles from leaving the dealership.
I don’t want to be writing this email, I really enjoyed meeting you and want to maintain a relationship but my abiding thought is that this feels like a ’trade’ sale. I know fuel has gone up but surely you could have ensured it had half a tank.
I could go on but hopefully my point has landed, I will leave this with you to decide what, if anything, your are prepared to do as a gesture to show that you agree that this wasn’t how my experience should have been. (PS I don't want a free valet, I will clean the bike myself)
I can’t get past the irony that my R1300GSA that I traded in to you was immaculately clean, the oil was on maximum and it had over 100 miles of fuel range left in it.
Regards
I'm disappointed to report that I had a crap collection experience of a 2026, 2000 mile R12 G/S on Saturday from a mai. dealer. I will post the email that I have just sent the dealer but would be interested to hear your thoughts / comments. I'm not sure of the rules on here so won't name the dealer.
Hi XXXX,
It was the most interesting ride for all the wrong reasons. After leaving the dealership I rode straight up to the xxx to get home and about half a mile after joining the xxx the fuel warning light came on and said I had zero miles of range , I’d covered less than 4 miles since collecting the bike. As the bike wan’t familiar to me I genuinely had no idea whether it genuinely had zero miles of range or had a reserve capacity so I slowed right down and came off at the next junction to check my phone for the nearest petrol station and rode there as slowly as possible waiting to run out. It was a shit situation.
To be completely frank, I’m not sure how to feel about all of this. You had 2 weeks since we agreed the deal to prep the bike and I’d already made it very clear in my email to you that I was disappointed that the bike was dirty when I first saw it.
Two weeks to the day later, the bike had been ‘cleaned’ by someone who clearly didn’t care, it was still grubby everywhere. See the photos below, it was dry when I rode home so this was all on the bike when I collected it.
The oil was not only low, it was not even showing at the bottom of the sight glass, even accounting for the engine not being warm, it was still too low hence your workshop needed to top it up.
Then I have to deal with the potentially dangerous situation of a fuel warning light on a dual carriageway with no hard shoulder less than 4 miles from leaving the dealership.
I don’t want to be writing this email, I really enjoyed meeting you and want to maintain a relationship but my abiding thought is that this feels like a ’trade’ sale. I know fuel has gone up but surely you could have ensured it had half a tank.
I could go on but hopefully my point has landed, I will leave this with you to decide what, if anything, your are prepared to do as a gesture to show that you agree that this wasn’t how my experience should have been. (PS I don't want a free valet, I will clean the bike myself)
I can’t get past the irony that my R1300GSA that I traded in to you was immaculately clean, the oil was on maximum and it had over 100 miles of fuel range left in it.
Regards
