Vines - Am I wrong to feel disappointed?

[thauma]

I can't say that I've been impressed with Vines in the past, my experience of te sales staff has been apalling. However I haven't bought from them, so I can't comment on the service side of things.

Barfly I think you have behaved in an extraordinaryily patient way, and I would hope that under similar circumstances that I woul dbe able to be as reserved. Although I know in my heart of hearts that I couldn't be.


It's nice to see a respnse from Darren - he obviously cares about the customer experience and the service that they provide, so I would give him 10/10 for being brave enough to fave the 'wrath' of this forum.

Maybe I'll give them a second look next time I'm in the market. (I have to say though, they'll have to do particularly well to beat Bahnstormers)

Fortunately there were no injuries, and only wasted time.

Good luck for a satisfactory solution.

Cheers

Dave#...

 

[Barfly]

Darren's post is typical of the man. He's been one of the main reasons why I trusted Vines for so long. It's when you trust an organisation and something like that happens, that you feel more let down. I was pretty sure at the time that he wasn't there on the day... Thanks, Darren and I'll be in touch.

 

[cookie]

Darren's post is typical of the man. He's been one of the main reasons why I trusted Vines for so long. It's when you trust an organisation and something like that happens, that you feel more let down. I was pretty sure at the time that he wasn't there on the day... Thanks, Darren and I'll be in touch.

so if one bloke's not in the day i happen to go, i'll get treated badly?


hold me back

 

[Navy Boy]

Top reply from Darren there.

Just what was required and now Vines have a happy customer again.

Make sure you take them up on their offer of discounted clothing etc!

 

[Sable]

Damned if you do - damned if you dont.

Reading through all the comments it seems that whatever action was taken there would always be someone who thinks it was not good enough. I always understood that during a test ride the individual is responsible for the bike (punctures, fuel etc) so being asked to get the bike back to the dealership does not sound unreasonable.

Leaving a bike by the road side and walking away with the keys - sounds stupid and if it happened to youself you would scream blue murder.

Things do stop working - but acting in such a manner surly shows that you are no better than the dealer that you want to slag off.

 

[Stu_C]

Barfly, I fully understand that you were dissapointed. If it was me in that situation, I don't think I would have been as patient as you!

Everybody has off days, even companies. What make things uneasy for us, as a customer, is that we now feel reluctant to give said offending company our hard earned money!
That is why I try to deal with one person only, first name terms. This isn't always possible or practicable but is worth trying.

As for Vines of Guildford, I have had an excellent experience there when buying my 06 GS12 and would recommend them to anyone.

 

[Dreamer]

Top reply from Darren there.

Just what was required and now Vines have a happy customer again.

+1

Well done to Darren for having the balls to reply publicly... and apologise on behalf of Vines.

 

[Markblox]

I don't know what all the fuss is about. Only last month I had an MOT and full clutch and ABS fluid changed and they only charged me £415, and they smiled when they took the money.

 

[Stu_C]

I don't know what all the fuss is about. Only last month I had an MOT and full clutch and ABS fluid changed and they only charged me £415, and they smiled when they took the money.

LOL! At that price, I think I'll do my own oil changes!!

 

[Markblox]

LOL! At that price, I think I'll do my own oil changes!!

Oil change? No service, just as I said.

 

[Whele]

Sh1t happens – to me the quality of a dealership is only really evident when correcting such mishaps.

Example 1
I recently took out an RC8 sports bike from Premier Bikes on a test ride. On departing one of the shop staff took me through the controls and commented that the fuel was sufficient for 38 miles (according to the on-board computer). Concerned that it may be an issue I confirmed that the route I would be taking was approximately 16 miles.

Guess what, the on-board computer lied (or didnt take my riding style into account) after 8 miles it run out of fuel. I phoned Premier Bikes who immediately dispatched a van with 15 litres of spare fuel and a flask of hot coffee. They were very apologetic they insisted I keep the bike for the rest of the day.

Example 2
After collecting my bike from a 9000 mile service I set off for a long weekends riding. When I stopped to fill up, fuel pi55ed out all over the floor. On removing the tanks to investigate I found one of the petrol pipe clips had not been installed correctly and the full tank of fuel had pushed the pipe off its connector. I fixed it and phoned the service manager with my complaint. Three days later I received a voucher for a free 13,500 mile service.