Warranty

[Greenman14]

Just think of it as insurance. You take out either because it's illegal not to or because you can't afford the cost if bad shit happens.

Me, I can't afford to rebuild my house so it's insured but I can afford to repair/replace my freezer, TV, dishwasher etc. Same goes for the bike, I won't like it if the FD goes but I can afford to have it repaired.

 

[Time Traveller]

My bike gives up its Approved secondhand Warranty on the 7th June. I've decided not to renew because:

a) Its done over 24k now (its 2009) and I understand that things like suspension isn't covered (the rear shock has just been replaced under warranty anyway)

b) I'm jobless at the mo and cna't really afford another £300+ on top of the insurance Ive just taken out, and just had the MoT done, and it'll need new tyres in a couple of thousand miles.

c) I'm reasonably competent with a hammer, cable ties and duct tape


Nor have i ever bothered with insurance on the TV,Computer, Microwave, Dishwasher, washing machine etc etc etc..I figure by the time I've done all of these and the bike, I can afford to replace at least one of them every year (well maybe not the bike...but certainly repair)

Amen

 

[darkhorse]

I had this exchange with with BMW Extended Warranty office


Sent: 29 August 2013 08:26
To: bmwsales, bmwsales (Allianz Global Assistance UK)
Subject: Insured warranty bike

Good morning.

I have received an invite letter for renewal of my insured warranty.

Could you confirm whether to keep the insured warranty valid you need to have the motorcycle serviced at a BMW main dealer within the network, or could it be service by an independent but using BMW parts where applicable.

The policy documents quotes -

1. a) Care of the Vehicle - You must
keep Your Vehicle in an efficient and
road worthy condition and regularly
service it in accordance with the
Manufacturer’s recommendations and
genuine parts, or parts of equivalent
specification must be used.

So does this mean I could service myself as long as I used genuine BMW parts and keep the insured warranty valid?

I look forward to hearing from you.

Regards


email in today from BMW

Good Morning,

Thank you for your email and please accept my apologies for the delayed response.

The service needs to be kept up to date and carried out by a VAT registered garage using genuine BMW Parts, it doesn’t have to be done by a BMW main dealer.

Yours Sincerely

Jade Collender

BMW Insured Warranty Services Co-ordinator

BMW Insured Warranty Services

Tel: 0845 6419790

Fax: 020 86030222

Email: [email protected]

 

[Skipssong]

I had this exchange with with BMW Extended Warranty office


Sent: 29 August 2013 08:26
To: bmwsales, bmwsales (Allianz Global Assistance UK)
Subject: Insured warranty bike

Good morning.

I have received an invite letter for renewal of my insured warranty.

Could you confirm whether to keep the insured warranty valid you need to have the motorcycle serviced at a BMW main dealer within the network, or could it be service by an independent but using BMW parts where applicable.

The policy documents quotes -

1. a) Care of the Vehicle - You must
keep Your Vehicle in an efficient and
road worthy condition and regularly
service it in accordance with the
Manufacturer’s recommendations and
genuine parts, or parts of equivalent
specification must be used.

So does this mean I could service myself as long as I used genuine BMW parts and keep the insured warranty valid?

I look forward to hearing from you.

Regards


email in today from BMW

Good Morning,

Thank you for your email and please accept my apologies for the delayed response.

The service needs to be kept up to date and carried out by a VAT registered garage using genuine BMW Parts, it doesn’t have to be done by a BMW main dealer.

Yours Sincerely

Jade Collender

BMW Insured Warranty Services Co-ordinator

BMW Insured Warranty Services

Tel: 0845 6419790

Fax: 020 86030222

Email: [email protected]

Thank you very much for this. It's gonna throw the cat amongst the pigeons!

 

[Nice 'n' Fat]

Thank you very much for this. It's gonna throw the cat amongst the pigeons!

How so?

 

[cookie]

How so?

'cos last time i looked, the extended warranty policy required services by a franchised dealer

edit: but i just looked at the docs i got earlier this year, and it doesn't appear to say that any more.

 

[darkhorse]

'cos last time i looked, the extended warranty policy required services by a franchised dealer

edit: but i just looked at the docs i got earlier this year, and it doesn't appear to say that any more.

That's right, and confirmed in my exchange

 

[jeff]

The other cost factor to take into consideration is i believe you are tied into dealer servicing as although its refered to as a warranty it is in fact an insurance policy which means they can dictate the terms.This differs from the original BMW warranty which allows non dealer servicing as long as its done using OE parts and schedules by a compotenet non franchise gararge.
I decided not to go with the warranty when mine reached 2 years wether or not I will come out on top time will tell.

Every time extended warranty is mentioned in a thread someone will incorrectly say that bike has to be serviced by BMW dealer if warranty is taken out. This is not the case. For the fifth time this year I will reproduce the correspondence. Do note that the bike has to be serviced by a VAT registered motor cycle dealer. DIY. even with BMW approved parts will invalidate the warranty.

. Attached correspondence iconcerning the extended warranty is very clear.

Dear Natalie Yeo,

Thank you for your e-mail dated 4/4/12. I did not request documentation in any form as your colleague told me it would be sent by post and e-mail. No matter, you have clearly got the system to work as I have received the information pack by e-mail. Thank you - well done.

You kindly said I should not hesitate to contact you if I have any further queries. I have one.

When your colleague read out the main terms of the warranty he stated that the bike can be serviced at "any VAT registered motorcycle dealer." I queried this as I happened to know that this was not so on earlier warranties but he repeated that "the bike can be serviced at any VAT registered motorcycle dealer but that any warranty repairs would have to be carried out by BMW mottorad."

However The Policy Handbook page 20 ( the relevant paragraph is set out below) clearly states that service work has to be carried out by "an Authorised BMW Dealer or BMW Service Authorised Workshop " Can you please give me a clear and definitive reply as to which is correct. What your colleague told me (twice) or the Policy Handbook

Yours sincerely

J N Isaac

What must I do to keep the
Warranty valid?
The terms and conditions of the warranty listed below must be adhered to. Failure to do so will result in the rejection of a claim or the termination of your BMW Motorrad Insured Warranty. This does not affect your statutory rights.
1. When servicing your motorcycle, failure to comply with the service schedule recommended by BMW may invalidate this warranty. All service and warranty work must be carried out by an Authorised BMW Dealer or BMW Service Authorised Workshop using only Genuine BMW Parts. Your BMW Service Booklet should be stamped, dated and detailed with the correct mileage at the time of service by the servicing dealer.


Dear Mr Isaac,

I can confirm that what my colleague told you is correct. We are in the process of having the policy handbooks updated with the new terms. You can have your motorcycle serviced by any VAT registered motorcycle dealer, as long as BMW approved parts and the right grade oil/lubricants are used, and the servicing meets the correct intervals.

I apologise for any confusion and if you need any further information please do not hesitate to contact me.

Yours Sincerely

Natalie Yeo
BMW Insured Warranty Services Co-ordinator
BMW Insured Warranty Services

Tel: 0871 200 0199
Fax: 020 8603 0222
E-mail: [email protected]

 

[Nice 'n' Fat]

'cos last time i looked, the extended warranty policy required services by a franchised dealer

edit: but i just looked at the docs i got earlier this year, and it doesn't appear to say that any more.

Always read the small print

 

[stonehenge]

I think the extended warranty is by the same people as the BMW cars. If so - when I bought a warranty for the missus 120d I went for max (£250) excess and no assist for around £22 per month. Here is the thing - you still get basic breakdown cover WITHOUT assist

Find out if it is the same for bikes.

 

[birdseye]

No, I only have to use genuine BMW parts and prove that. As per the warranty. It does not and cannot under EU law specify where I have to get it serviced, only that Genuine BMW parts must be used.

Wrong. The block exemption regulations you are thinking of apply only to cars and not to bikes . If you doubt what I say, google Block Exemption

 

[Mr Bean]

Be aware that the extended warranty does not cover diagnosis of a problem.

For example my bike has low oil pressure when hot (gauge only just over centre) at idle or low revs. The oil light comes on when in slow moving traffic.

It was reported during the warranty and returned to be repaired. The local dealer was unable to replicate the issue - I believe because they didn't follow my description of the type of riding when it was happening. After the 3rd return they witnessed a loss of pressure and tried to repair it, which was unsuccessful.

BMW have now told me that it is not their responsibility to diagnose what is causing the loss of oil pressure and are refusing to do any more.

 

[Beemerman59]

Wrong. The block exemption regulations you are thinking of apply only to cars and not to bikes . If you doubt what I say, google Block Exemption

I had a quick "Google" and all I can find reference to in terms of what vehicles it relates to concerns "automobiles". Would a bike not be included as an automobile or sit within the "motor trade"?

 

[1130cc]

I just renewed mine.

I have no issues doing any/all the work myself, but I put at least 15,000 miles a year on the bike, so it is peace of mind in case something expensive goes pop.

Still, £364 on a 2010 GSA with 22,000 on it did hurt a bit

 

[Time Traveller]

I had a quick "Google" and all I can find reference to in terms of what vehicles it relates to concerns "automobiles". Would a bike not be included as an automobile or sit within the "motor trade"?

nope.