had enough

  • Thread starter Thread starter gooseman
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gooseman

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I need help. In nearly 1 year of ownership (2nd owner 12,000 miles) I have had the following replaced under warranty:

A fuel sender,
Left hand indicator assembly,
Corroded front & rear wheel, cylinder head and front engine plate.
The front plate was replaced in march and has now started to corrode again (as well as the cooling fins behind the exhaust header pipes) and I am at the end of my teather.

The Dealership (sawbridgeworth) have replaced everything under warranty and have even extended the warranty for another year.
Have spoken to BMWUK and they are no help at all (where is this fantastic BMW service/back up I have heard of?) Do i carry on getting bits replaced indefinately (an utter pain up the arse) or admit defeat and buy a ktm?

Any advice?
 
Seems to me that you're getting the back up with those items being replaced and the warranty being extended. What else would you like your dealer to do for you?
 
I wouldn't expect any help from BMW (UK) whatsoever but the dealer has done whatever you require of them.

When the bikes go well, and they mostly do, they are easily the best bike on the road but, when they go wrong, I wouldn't expect any help from BMW themselves.

I was going to sell mine a month ago but, now all's going well, I can't think of anything else that I'd rather ride.
 
Twotter, how about an apology and some sort of assurance that i wont have to make another shedload of warranty claims next year? Maybe to get someone to look at the fact that I have an excessive amount of corrosion from a supposedly rugged motorbike. What do I do when the warranty runs out and bits are still falling off?
 
admit defeat and buy a ktm?
Click to expand...
Do it, go buy the KTM and report back to us in 12 months with another corrosion/warranty report. I reckon there are plenty of people thinking exactly the same as you. My 1150 has peeling paint all over the shop! I was hoping for the legendary build quality when I bought it but after one winter it is worse than my old TDM850 after 3 winters :confused:
Still I wouldn`t swap it for anything else ;)
 
Gooseman,
It's obviously not meeting your expectations so if I was you, I'd sell it. Plenty of punters out there who will take it off your hands, unlike any other marque, which, you can't give away at the moment.
 
gooseman said:
Twotter, how about an apology and some sort of assurance that i wont have to make another shedload of warranty claims next year? Maybe to get someone to look at the fact that I have an excessive amount of corrosion from a supposedly rugged motorbike. What do I do when the warranty runs out and bits are still falling off?
Click to expand...

Take a look at yourself,
Fair enough if all the things you have said have happened and are bad.
But have you looked after the bike?
Also all bikes corrode at some point there not perfect.
Have you any pictures of the faults, were they that bad?
What is the total mileage on the bike?

If BMW replaced all the faulty parts and covered the same parts again for a year what more can they reasonably do? They can't rebuilt all new parts just for you.
I just think you are asking too much IMO.
There has to be a point where a bike gets wear and tear and parts degrade and corrode.
With BMW it happens sooner than with some other makes, it's just something you have to live with if you want a BMW.
 
gooseman said:
Twotter, how about an apology and some sort of assurance that i wont have to make another shedload of warranty claims next year? Maybe to get someone to look at the fact that I have an excessive amount of corrosion from a supposedly rugged motorbike. What do I do when the warranty runs out and bits are still falling off?
Click to expand...

Would an apology actually make you feel any better ?

Keep all the paperwork and if things don't improve with the replaced items then you've got a leg to stand on in the future, presuming your problems don't go away.

I have a 2002 1150 and it has the usual corrosion on the fork leg lowers and the fork brace. My previous BMW was a 1995 R1100RS and it did much the same. Thing was it had some surface corrosion but it didn't get any worse. I ride my bikes all year round through all sorts of weather, like many others on the site. My GS gets washed about once a week or so and pre winter gets a liberal soak in ACF-50.

If you want a bike to ride then get a BMW (1150 natch ;) ).
 
'Thats a big un', how patronising can you be - 'take a look at myself' - what the hell does that mean?
I have ridden bikes for 10 years and looked after every one of them, but I have never had this many problems with any other bike. Wheels and cylinder heads should not need replacing after a year and a half - and the replacements should not need replacing after a further 6 months.

My dealer doesn't seemed worried that these parts will fail in the future and is offering no peace of mind. They have offered an extra years warranty which is great, but i still have to take a day off work everytime something goes wrong, and on the strength of last year i'm not going on holiday this year!

I love my beemer (why do some take harsh words against their precious BM so personally?) which is why the problems i have had make the situation worse - its a great bike, but that many problems on a bike that costs £9000+ from a dealer network with a 'great reputation' that seems no better than any other marque - i have to admit i will be hard pressed to buy another.

Rant over.

Thanks for your help.
 
Gooseman,
If I didn't think everything I read on the internet was correct, I'd think you were daft or making it all up.
 
Is an extra year cover not peace of mind?

If you had done any research on BMW's you would know they corrode quicker than most other manufactures

12,000 miles is quite a lot on a bike to then show no signs of wear and tear

You also seem to be making a meal of having to take time off work to get the work done.
Most of the faults you are getting replaced don't stop the bike from being used so you could arrange for a day you are off to get it fixed or leave it in at the start of your days work and get a loner or leave it in last thing at night and get it in a day or so.

As I see it the dealer has been very good to you changing all the parts.
I'm sure BMW don't want to have to keep changing parts for you so by the way you seem to be obsessed with the corrosion I'd sell up and buy something that you hope will last longer on the corrosion front. Or just learn to live with it and enjoy the biking
 
If I didn't think everything I read on the internet was correct, I'd think you were daft or making it all up.
Click to expand...

Why should he be making it all up, then? I have to say, I am on goosemans side on this. Having had a bit of an experience with my 1150 recently, I know exactly the frustration that he experiences.

I fail to see how, with the current list price of a new GS being what it is, it is acceptable for the sorts of problems that are arising to happen?

My 1150 is a cracking bike to ride, BUT, that does not mean that I am happy with the problems I have had. It strikes me that if one uses the bike for any more than a toy, they are not entirely up to the job. And with them costing what they do, that is not right.

One more thing, unless there is something I am not party to, there seems to be just a little bit of hostility towards the guy as well? Where has that come from?

Light the blue touch paper, stand well back :rolleyes:
 
Bwm have got customer service completely wrong imo, they should increase the price to say 16 or 17 grand straight away, they would eliminate both shoddy anodising and whinging customers in one go and have more time to spend will the remaining good customers. :hide
 
Flying banana said:
<snip>
My 1150 is a cracking bike to ride, BUT, that does not mean that I am happy with the problems I have had. It strikes me that if one uses the bike for any more than a toy, they are not entirely up to the job. And with them costing what they do, that is not right.<snip>
Light the blue touch paper, stand well back :rolleyes: [/B]
Click to expand...

Fair comment. My 1150 suffered from the same silver paint corrosion as everyone else after 3 years and spent another three years with Hammerite silver paint on the forks instead. I didn't fret too much about it as it was/is such a hoot to ride. I've now had my 1200 for a few weeks and I'll be looking to see how it gets on once the weather gets worse.

But when it comes to cost? Here's a hypothetical though for you...

R1200GS costs 10,000 to buy and is traded in after 5 years for 6,000. Cost of depreciation (assume no inflation) is 4,000 - or 800/year.

R1 costs 7,500 to buy and is traded in after 5 years for 3,000. Cost of depreciation (assume no inflation) is 4,500 - or 900/year.

Which one costs more, exactly? Yes, it requires more capital to own a GS, but there are other ways of looking at costs.

My 1150 cost 8,000 6 years ago and just got traded in for 4,500 against a new 1200. Thats a loss of 3,500 (or 584/year).

Just a thought, Norman
 
Gooseman, I think you are right to be unhappy but have hope for the replacement parts. When I (sadly) sold my GS, it had 12k miles and very few cosmetic problems - there was one part due to be replaced under warranty but forks, wheels, etc all absolutely fine. Mind you I did coat the thing in ACF50 and used the Scottoiler product as well so maybe that did the trick - do try them to preserve the finish. Its a cheap solution if it works for you.

(ACF50 is a bit of a bore to apply but lasts, the Scottoiler stuff is easy to apply but washes off - so occasional ACF50 application and regular Scottoiler works for me.)

Good luck.

Cheers.

Paul
 
I also agree with Gooseman - both my 1150's have corroded in the same way as everyone elses has - and it's not on for a nigh-on 10 grand bike. Although I do wonder if he'd bought the bike had he known about these problems before handing over the cash - I guess yes? I'm not going to change my bike for a while as I do love it and nothing else on the market (at the moment) will do the job - but I won't buy BM again as the documented problems with the 1200 have proven that BM have not only got worse in the QC department but are also now refusing to acknowledge the problems. At least they swapped our 1150s' fork braces etc out no questions asked...
 
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