Drive shaft recall and the RT

Not according to Motorrad UK.The e mail was from them in respose to my question wether or not the RT was included.
The service information bulletin is attached to a July 4 post by "marcopolo" at the link I posted.

It is BMW Service Information Bulletin 33 04 23 of December 12, 2023.

It specifically states that it applies to the K52 R1200/1250RT (model 2023 and older).

Perhaps you should point that out to your contact. I suspect that your contact was referring to the first campaign (which did not cover the RT except for authority bikes) and not the current policy described in the Service Information Bulletin.
 
I started this thread on the subject over on AdvRider.



In post #1 I quote from the October 2023 BMW official statement.

An excerpt (emphasis added):

"BMW Motorrad has decided to make a change to the maintenance schedule for the R 1200 and R 1250 models in the interest of customer satisfaction. During ongoing field observations, it has been determined that occasional damage may occur to the cardan shaft of the above models, which could affect the function of the drive. In individual cases, propulsion can be lost. These complaints occur to a greater extent in the R 1200 GS and R 1250 GS models as well as government vehicles in the series than in the road models. Against this background, a service campaign was decided on for these models in 2022, as part of which the cardan shaft will be replaced at 60,000 km and, at lower mileages, checked for previous damage to the universal joints using a specially developed test method.

Cardan damage occurs extremely rarely in the road-oriented models of the R 1200 and 1250 families. The more moderate chassis geometry (lower articulation angle of the cardan shaft in the swingarm) as well as the usage profile without any terrain component ensures a significantly lower load level on the component. Nonetheless, BMW Motorrad has decided to adapt the maintenance schedule for all models in the interest of customer satisfaction over the service life and as a preventative quality measure.

,
The mileage-related replacement of the cardan shaft is free of charge for customers over the entire life of the vehicle, even if the replacement limit has been reached several times and regardless of the vehicle's age. Depending on the country, affected customers with vehicles up to model year 2023 will either be given an insert for the operating instructions during their next visit to the workshop or sent directly with an information letter. From model year 2024, the maintenance plan is already included in the operating instructions; affected customers will no longer be informed separately."
 
I started this thread on the subject over on AdvRider.



In post #1 I quote from the October 2023 BMW official statement.

An excerpt (emphasis added):

"BMW Motorrad has decided to make a change to the maintenance schedule for the R 1200 and R 1250 models in the interest of customer satisfaction. During ongoing field observations, it has been determined that occasional damage may occur to the cardan shaft of the above models, which could affect the function of the drive. In individual cases, propulsion can be lost. These complaints occur to a greater extent in the R 1200 GS and R 1250 GS models as well as government vehicles in the series than in the road models. Against this background, a service campaign was decided on for these models in 2022, as part of which the cardan shaft will be replaced at 60,000 km and, at lower mileages, checked for previous damage to the universal joints using a specially developed test method.

Cardan damage occurs extremely rarely in the road-oriented models of the R 1200 and 1250 families. The more moderate chassis geometry (lower articulation angle of the cardan shaft in the swingarm) as well as the usage profile without any terrain component ensures a significantly lower load level on the component. Nonetheless, BMW Motorrad has decided to adapt the maintenance schedule for all models in the interest of customer satisfaction over the service life and as a preventative quality measure.

,
The mileage-related replacement of the cardan shaft is free of charge for customers over the entire life of the vehicle, even if the replacement limit has been reached several times and regardless of the vehicle's age. Depending on the country, affected customers with vehicles up to model year 2023 will either be given an insert for the operating instructions during their next visit to the workshop or sent directly with an information letter. From model year 2024, the maintenance plan is already included in the operating instructions; affected customers will no longer be informed separately."
That maybe so, but as I stated, in the UK you have to pay for the inspection, but they will replace if there is an issue. I had a service on my RT two months ago and that was the case. They told me not to bother paying for the inspection now and to wait until next year.
 
That maybe so, but as I stated, in the UK you have to pay for the inspection, but they will replace if there is an issue. I had a service on my RT two months ago and that was the case. They told me not to bother paying for the inspection now and to wait until next year.
Paying for the maintenance is the case everywhere.
 
Paying for the maintenance is the case everywhere.
Think you are missing my point, I am well aware you have to pay for maintenance. But if there is a known problem with the shaft that requires it is inspected, then it should be included in the normal service cost. The case is, it is not included in the service cost, but if you want it done, you pay an extra £100 on top. If you pay that £100 on top each service, and there is an issue they will replace with a new shaft. If you don't want to pay the extra, if the shaft fails (which they know about) it is tough.

On GSs they are inspecting for free, fitting the rubber bung and replacing shafts if out of spec, that is not the case with other models.
 
Think you are missing my point, I am well aware you have to pay for maintenance. But if there is a known problem with the shaft that requires it is inspected, then it should be included in the normal service cost. The case is, it is not included in the service cost, but if you want it done, you pay an extra £100 on top. If you pay that £100 on top each service, and there is an issue they will replace with a new shaft. If you don't want to pay the extra, if the shaft fails (which they know about) it is tough.

On GSs they are inspecting for free, fitting the rubber bung and replacing shafts if out of spec, that is not the case with other models.
This is confusing the service campaign (a one time thing that does not include the RT) and the revised maintenance schedule which applies to all wetheads prior to 2024.
 
This is confusing the service campaign (a one time thing that does not include the RT) and the revised maintenance schedule which applies to all wetheads prior to 2024.
But it maybe a revised maintenance schedule, but at an extra cost and it is not mandatory, it is customer choice. So they know they have a problem, GS riders get the check for free, others have to pay extra, so my last service if I had the check would have been close to £700. How can it be free for some and not others when the shafts are the same.
 
But it maybe a revised maintenance schedule, but at an extra cost and it is not mandatory, it is customer choice. So they know they have a problem, GS riders get the check for free, others have to pay extra, so my last service if I had the check would have been close to £700. How can it be free for some and not others when the shafts are the same.
Well I am not going to try to justify BMW's policies as I am not a fan of them.

My post #18 pointed out the applicability of the new maintenance schedule and free drive shafts to the RTs. Post #19 implied that it did not apply to the RTs according to BMW Motorrad UK. My subesequent posts were attempts to clarify that the new maintenance schedule does indeed apply to the RTs. At no time did I make a comment about the earlier service campaign applying to the RTs as it does not.
 
Well I am not going to try to justify BMW's policies as I am not a fan of them.

My post #18 pointed out the applicability of the new maintenance schedule and free drive shafts to the RTs. Post #19 implied that it did not apply to the RTs according to BMW Motorrad UK. My subesequent posts were attempts to clarify that the new maintenance schedule does indeed apply to the RTs. At no time did I make a comment about the earlier service campaign applying to the RTs as it does not.
I had my bike serviced not 2 months ago. The service department and BMW interaction was as explained in my previous posts. I have no issues paying, but I think it should be free as it is with the GS and as it was with our civilian spec RT blood bikes. If there is a known issue, they should fix end of. This is going around in circles, so I'll leave it now, I've explained what is happening in the UK.
 
Well I am not going to try to justify BMW's policies as I am not a fan of them.

My post #18 pointed out the applicability of the new maintenance schedule and free drive shafts to the RTs. Post #19 implied that it did not apply to the RTs according to BMW Motorrad UK. My subesequent posts were attempts to clarify that the new maintenance schedule does indeed apply to the RTs. At no time did I make a comment about the earlier service campaign applying to the RTs as it does not.
I hope you are correct.BMWs handling of the situation is extremely poor.Just make it a recall on all the shaft driven models.
But at least communicate with the owners and let them know whats going on.
 
BMW customer services said no.1st dealer I rang said maybe.Theyd ring back.They didnt.Second dealer said they'd ring back.They didnt.Third dealer said lubrication is advised at 12000 intervals and free shaft replacement at 36000. Why dont BMW customer sevices know their own policies?
 
BMW customer services said no.1st dealer I rang said maybe.Theyd ring back.They didnt.Second dealer said they'd ring back.They didnt.Third dealer said lubrication is advised at 12000 intervals and free shaft replacement at 36000. Why dont BMW customer sevices know their own policies?
The problem is, BMW dealerships are businesses in their own rights. So if they do work they shouldn't, BMW won't pay them for it. The letter we all got, stated, shaft checks should be added to the yearly service and if any issues found, shafts will be replaced and shafts will be replaced at 36k. The bit the letter didn't say were the checks were free. So as stated £100 on top of your service if you want the shaft checked and if you don't and it breaks, tough.
 
I didnt receive a letter so my information was on line.When I tried to confirm it customer services denied it.I'll put that down to incompetence and poor product knowlege. And a lot of the dealers are the same.Puts me off ever buying from them again. Ive had enough main dealer bull shit for now.
 
I booked my 2014 RT in for the footrest circlip recalls. I arrived at the dealership to be told that there were two further outstanding campaigns namely the shaft drive and associated software tune download

Bike had to be rebooked for two days (with a courtesy bike) later in the month

All done no problems :thumby:
 
I booked my 2014 RT in for the footrest circlip recalls. I arrived at the dealership to be told that there were two further outstanding campaigns namely the shaft drive and associated software tune download

Bike had to be rebooked for two days (with a courtesy bike) later in the month

All done no problems :thumby:
How many miles has your bike done?
 
How many miles has your bike done?
About 27k but I may have mislead you insomuch as they didn't replace the shaft just did the drilling and plug fitting along with a download from the factory that took about a day

I received a letter from BMW about the shaft drive replacement at 36k

I will see if I can dig it out :thumby:
 
About 27k but I may have mislead you insomuch as they didn't replace the shaft just did the drilling and plug fitting along with a download from the factory that took about a day

I received a letter from BMW about the shaft drive replacement at 36k

I will see if I can dig it out :thumby:
You got further than me, they wouldn't even do the drilling bit on my bike, said I had to pay for the inspection :-)
 


Back
Top Bottom