Extended Warranty beware... now resolved

[The smudger]

Errr....................the dealer did 'fight' the corner and that's why the situation has been resolved....................so get your facts right

After reading your long running previous post......................i'm sure they would be well advised to steer clear of you

 

[The smudger]

I have been told by every dealer I spoke to when looking for a bike the FD is definately covered, the book clearly states it is and then BMW try to wriggle out. BMW dont underwrite the extended warranty

Piss poor Mr BMW, As before and the dealer should have immediately challenged BMW And again and not left it for you to complain, at the end of the day you are the customer and therefore keeping Rainbow in business.

Had you been stupid enough to not challenge it the dealer would have taken your hard earned, and prefered to have done that rather than fight your corner.

Oh well another dealer of the "may get my cash in future" list.

The Extended is underwritten by a seperate company, not BMW. BMW stepped in here and paid the bill, bit unfair to have a go old chap?

 

[karnevil]

Bloody hell .... the dealer gets BM to pay out in full and you strike them ;off; your list
Rainbow will be pleased

The thing is i think you are missing the point.

In the warranty booklet,and I have the warranty so have the booklet so I know what I'm writing is correct,the parts they say have failed are listed as covered.Now they say as a gesture of GOODWILL they will repair said items.
Where is the goodwill if these items have already had their premium paid?
Either the OP has been missinformed as regards the failing OR has been miss sold the cover?
So he(and actually me,for peace of mind) need to know,has the liability in the cover been changed and if so why have we not been informed,OR has the dealer/Mondial/BMW made a mistake?In which case we,the customers,also need to know so as we do not fall foul of the same kind of error.

Their wording in the booklet is thus......


DRIVE

All internally lubricated components,including but not limited to the following:

Failure of the following parts:Gears,shafts,bearings and bushes,universal joints,but excluding hubs,chains,sprockets and rubber boots.



FINAL DRIVE

All internally lubricated components,including but not limited to the following:

Failure of the following parts:crown wheel,pinion and bearings.Pinion shaft oil seal and crown wheel cover seal,rear wheel carrier.


All I can think is that the dealer has identified WEAR in the bearings and the argument is that they have not yet failed BUT they WILL.

Which I can only assume means run the thing untill catastrophic failure.
Which is stupid and dangerous!

 

[karnevil]

The Extended is underwritten by a seperate company, not BMW. BMW stepped in here and paid the bill, bit unfair to have a go old chap?

Is underwritten by ELVIA Travel Insurance in the Netherlands.

Maybe if it were BMW themselves they would not have covered so much LOL!

 

[Wapping]

There must have been a technicality with extended warranty insurer, which the dealer (and client) obviously didn't agree with........................so they took it up direct with BMW and succeeded with a full replacement...............IIRC

Well that is not quite what Gazz has told us, JB.

2006 year 1200 with shonky final drive problem. Pinion bearings, to be exact, requiring a complete new final drive.

Bike is well out of the original warranty, so is reliant on the extended warranty. The extended warranty seems to be the Motorrad branded cover, underwritten by Mondial / Elvia.

The shonky problem appears to be covered, yet Mondial / Elvia decline it. No reason being given; at least not in this thread. Of course what appears to be the case may not be so, appearances sometimes being deceptive.

So the servicing dealer throws the customer a lifeline of an appeal to the tender mercies of BuMW, to mend a bike that is two years out of warranty.... and BuMW agree it as a goodwill gesture...... leaving, I assume, Mondial / Elvia uninvolved.

Full marks to Rainbow (just the sort of dealer Rasher should use, perhaps, instead of jumping to all sorts of wrong conclusions ....or not reading) and apparently hats off to BuMW too. But, like your hypothesis, that is all guesswork.

.....hence the question as to the reason why Mondial /Elvia declined and why BuMW took the work on.....


PS Nice report on the Pyrenees jaunt

 

[Wapping]

All I can think is that the dealer has identified WEAR in the bearings and the argument is that they have not yet failed BUT they WILL.

Which I can only assume means run the thing untill catastrophic failure.
Which is stupid and dangerous!

Well, my final drive bearing (and assorted other bits that go along with it) started to fail.... as in, the drive still propelled me forward very well.... but was definitely shonky (as in not as BuMW intended it).... so Mondial / Elvia paid over a thousand quid for a new one to be fitted.... No catastrophic failure, just lose play / grinding.....

Funny ol' world

 

[karnevil]

Well, my final drive bearing (and assorted other bits that go along with it) started to fail.... as in, the drive still propelled me forward very well.... but was definitely shonky (as in not as BuMW intended it).... so Mondial / Elvia paid over a thousand quid for a new one to be fitted.... No catastrophic failure, just lose play / grinding.....

Funny ol' world

Which has gotta be better than pushing to an inevitable failure

My money is still on a missunderstanding somewhere along the line.

 

[Wapping]

My money is still on a missunderstanding somewhere along the line.

A missunderstanding? Is that the female receptionist finally grasping something?

I have a strong suspicion you are right.

Either way, Rainbow and BuMW emerge as heroes of the day.... The jury is maybe still out on Mondial, though they may not quite be the demons they may appear to be.....

 

[Wapping]

Errr....................the dealer did 'fight' the corner and that's why the situation has been resolved....................so get your facts right

After reading your long running previous post......................i'm sure they would be well advised to steer clear of you

He shoots..... He scores!

 

[Nice 'n' Fat]

My money is still on a missunderstanding somewhere along the line.

That's my belief as well (see post 10)

 

[Rasher]

I am confused

Who the f*** is the warranty with BMW or someone else

I thought the complaint was a Genuine BMW Warranty was with the bike and BMW were refusing the claim.

The posts did not seem clear to me and I thought the original post was complaining about the BMW Warranty.

If it is a third party warranty I am not at all surprised they refused to pay out, probably loads of small print and pretty much any claim will be rejected as "Fair Wear and Tear", "Misuse" or any of the other 5,000 get of anything open ended clauses they write in.

Sorry for my error, top marks to both Rainbow and BMW.

For the most part I have seen nothing but complaints about BMW refusing to replace FD's / EWS and FPC's on this forum.

The title of this thread related to "extended warranty" which I took to mean an extension of the warranty, just like what BMW sell.

It should have read "Third Party Warranty is Worthless" which IMHO is stating the obvious.

 

[JohnnyBoxer]

I am confused

Who the f*** is the warranty with BMW or someone else

I thought the complaint was a Genuine BMW Warranty was with the bike and BMW were refusing the claim.

The posts did not seem clear to me and I thought the original post was complaining about the BMW Warranty.

If it is a third party warranty I am not at all surprised they refused to pay out, probably loads of small print and pretty much any claim will be rejected as "Fair Wear and Tear", "Misuse" or any of the other 5,000 get of anything open ended clauses they write in.

Sorry for my error, top marks to both Rainbow and BMW.

For the most part I have seen nothing but complaints about BMW refusing to replace FD's / EWS and FPC's on this forum.

The title of this thread related to "extended warranty" which I took to mean an extension of the warranty, just like what BMW sell.

It should have read "Third Party Warranty is Worthless" which IMHO is stating the obvious.

There are essentially 3 types of BMW Motorrad warranty :-

1) The BMW branded extended warranty, which can be purchased by the owner when the bike reaches its 2nd birthday and annually thereafter, whilst sold and authorised by BMW GB is underwritten by a 3rd Party Insurer

2) The 'new bike' BMW warranty lasts 2 years in UK and Europe (3 years in USA) and is underwritten by the manufacturer, BMW AG and its UK subsidiary BMW GB

3) If you purchase a secondhand BMW bike (less than 10 years old and 80,000miles) from an approved UK BMW dealer, it will come with a BMW AUB (approved Used Bike) warranty, which is underwritten by BMW UK and is akin to the manufacturer's original warranty and is for a 1 year duration only.
When the first anniversary arrives, you are free to purchase a BMW extended warranty in 1) above.................if you so desire

With all the warranties described above, the bike is automatically covered by BMW Assist for vehicle recovery & breakdown assistance in UK and Europe, for the period of duration of the warranty

As with all warranty, any claim is inspected by either BMW AG, BMW GB or the warranty insurer.............depending on what you've bought and the final decision is down to them and not necessarily the dealer, albeit the dealer obviously has a fair degree of input in the whole warranty claim process.

Goodwill is an entirely different matter and is at the sole discretion of BMW GB or ultimately BMW AG........ and BMW GB Customer Services have a fair degree of input here, so present your cases well

HTH everyone

 

[Wapping]

I am confused......which IMHO is stating the obvious.

But that didn't stop you* shooting your gob off the first time around,,,,, and continue....




*and several others

 

[haydw]

Not being funny, but the whole dealer "goodwill" issue stinks to me.

I have just been shafted with a duff FD on a 06 ADV with 27k on it. It has a BMW service history to 12k then the rest has been done by myself. Coincidentally, I have also had an ABS servo failure a week or two later.

I have a 2nd hand FD which cost me £250, and have had to pay full whack for the Servo, and it STILL isn't fixed.

Neither of these failures are consumables, or are servicing related. If it had popped an exhaust valve and I had done my own valve clearances I would have to hold my hands up. I would not expect anything.

Admittedly I have not gone to a BMW dealer, but gone to the next best thing- RGM. Someone who is trained and has all the kit. I raised a complaint with BMW customer services and they point blank refused to consider anything, even if I were to take it to another dealer.

This case of a duff FD, regardless of whether a warranty exists or not is something I have found out also, along with many others. As far as I am concerned, if a bike is out of warranty there should not be any goodwill payments. It simply stinks when BMW can turn round and replace a duff part as a goodwill gesture on a bike that has double my mileage!!! AND is 2 years out of warranty- the same age as mine.

Well done by the way for getting it sorted, but the whole policy stinks. One thing I cannot stand is rules for some people and not others- especially when it comes to non-consumable parts like this that should last the life of a bike that should go anywhere and is "unstopable". My experience is the only way you can live with one of these pieces of unreliable rubbish is to reside within a 10 mile radius of a BMW dealer.

Don't get me wrong- I am not anti BMW- I also have a 1150 and have put 50k on it in 5 years that hasn't missed a beat. I love my 1200 as well - when it works that is - my head says get rid but my heart says don't- I certainly wouldn't buy another one without a warranty- but looking at this case that is no guarantee of making sure you are covered for when it will inevitably (and expensively) fall to pieces. Trouble is I cannot think of anything I would have in its place.....

 

[Wapping]

So, if you cannot negotiate a goodwill settlement, nobody else should even try.... let alone receive one? Is that what you are saying?

What do bods who, unlike you, chose to have BuMW service their bike throughout it's lifetime do? Suck their thumbs and say, "Oh well, matey didn't get it.... so it would be unfair if I did"

Your post is all over the place. It veers from condemnation either of the manufacturer or the bike itself, through to realisation that you cannot find anything better. All this via the gracious admittance that if you screwed up the adjustment of a valve gap, you would not expect someone else to pay for the resultant mess. Well, what else might suit? I guess something that did not demand a dealer service to maintain its extended warranty or anything much else. Something that did not eat final drives. And something that allowed you to get your own way, each and every time.....and, preferably without valves...... The hunt is on




PS Two final drive failures for me. 06 GSA. One at 22k (mended under the original warranty for free).... The second at about 46,000 and four years (mended under the extended warranty, so not 'free')..... Sometimes you just have to be 'lucky'.....and not need goodwill at all.

 

[haydw]

Not saying that people should not try- good luck to them - but the application of rules etc has to be fair.

If these were consumable items or something I or another mechanic could have buggered up as a result of not servicing correctly, then fair enough. The parts we are talking about are non-service components that are supposed to last the life of the machine. In the case of these components service history shouldn't come into it.

The fact that a bike is serviced by a main dealer 2 years after a warranty runs out and then gets a goodwill claim is unfair- either there is a 2 year warranty or the choice to extend it or there isn't- why should someone pay £300 a year on an extended warranty if BMW will pay out under goodwill anyway?

Correct me if I am wrong, but on my age of machine there is nothing in the service documentation to tell me to change the oil in the FD- therefore it is non-consumable. As regards the brakes- they are supposed to be bled every 2 years (I think) and has been done to service schedule.

I guess I am still wound up by having to pay £2k now for a bike that still doesn't work as it should.

 

[Wapping]

Not saying that people should not try- good luck to them - but the application of rules etc has to be fair.

By their very nature, 'Goodwill' settlements cannot be ruled; They would then become pre-determined and listable in a table, held by the dealerships.... Dealerships which you have been avoiding, of course. .... So you are a touch short on BuMW's measure of the 'Good' bit and the 'will' bit, I guess.

I guess I am still wound up by having to pay £2k now for a bike that still doesn't work as it should.

Comfort yourself with the money you saved not going to a BuMW dealer for a service and / or that chummy has done the jobs properly for less than you might have spent.

Extended warranty is about a pound a day (three hundred or so a year). Let's do the maths. 06 bike.... two years original free warranty = 08 = two years at three hundred = 600 hundred, add money saved not going to BuMW for dealer services, subtract from two grand.....There is a less painful version of your cost.

You got unlucky, that's all and goodwill (or lack of it) does not come into play at all. You chose to underwrite the risk of an out of warranty failure of any sort yourself, but called it wrong; that is all. Don't feel bad, bods in Lloyd's do it too.

 

[skywalker]

Not being funny, but the whole dealer "goodwill" issue stinks to me.

I have just been shafted with a duff FD on a 06 ADV with 27k on it. It has a BMW service history to 12k then the rest has been done by myself. Coincidentally, I have also had an ABS servo failure a week or two later.

I have a 2nd hand FD which cost me £250, and have had to pay full whack for the Servo, and it STILL isn't fixed.

Neither of these failures are consumables, or are servicing related. If it had popped an exhaust valve and I had done my own valve clearances I would have to hold my hands up. I would not expect anything.

Admittedly I have not gone to a BMW dealer, but gone to the next best thing- RGM. Someone who is trained and has all the kit. I raised a complaint with BMW customer services and they point blank refused to consider anything, even if I were to take it to another dealer.

This case of a duff FD, regardless of whether a warranty exists or not is something I have found out also, along with many others. As far as I am concerned, if a bike is out of warranty there should not be any goodwill payments. It simply stinks when BMW can turn round and replace a duff part as a goodwill gesture on a bike that has double my mileage!!! AND is 2 years out of warranty- the same age as mine.

Well done by the way for getting it sorted, but the whole policy stinks. One thing I cannot stand is rules for some people and not others- especially when it comes to non-consumable parts like this that should last the life of a bike that should go anywhere and is "unstopable". My experience is the only way you can live with one of these pieces of unreliable rubbish is to reside within a 10 mile radius of a BMW dealer.

Don't get me wrong- I am not anti BMW- I also have a 1150 and have put 50k on it in 5 years that hasn't missed a beat. I love my 1200 as well - when it works that is - my head says get rid but my heart says don't- I certainly wouldn't buy another one without a warranty- but looking at this case that is no guarantee of making sure you are covered for when it will inevitably (and expensively) fall to pieces. Trouble is I cannot think of anything I would have in its place.....

Goodwill is a 2 way thing. You'll find in 99% of cases that goodwill has involved customers that have probably got full service histories with the dealer network etc etc.
You've chosen to opt out of that and /or have not got any sort of extended warranty no matter who supplies it & what it ultimately covers, so what makes you think you'd be entitled to goodwill. You're not putting anything back in are you ?

 

[Wapping]

You're not putting anything back in are you ?

Some might say that buying the bike in the first place (even if second hand) has, "Put in quite enough already, thank you very much". That can be translated as, "I have bought into my version of reality. The one that suits ME best at the moment".

Possibly the oddest thing is when bods purposely avoid any contact with dealers (or 'stealers', as they are popularly known) labelling them as fraudulent, inefficient, incompetent charlatans of the first order or worse. The same bods proceed to sever any financial contact with them or the original manufacturer and, in the process, pat themselves on the back for their astute financial management and common sense. But later, when things do not go quite as they expect, wish to avail themselves (preferably for free, naturally) of the very services that they had derided so vociferously for the past months or years and had successfully sought to avoid.

I can only assume that their own 'goodwill' does not extend to themselves or to the skilled independent agent who has been taking their cash but cannot now do much more than confirm what the problem is / might be and the simple cost of possibly fixing it. It simply isn't fair, as some might say.

 

[Rasher]

There are essentially 3 types of BMW Motorrad warranty :-

1) The BMW branded extended warranty, which can be purchased by the owner when the bike reaches its 2nd birthday and annually thereafter, whilst sold and authorised by BMW GB is underwritten by a 3rd Party Insurer

2) The 'new bike' BMW warranty lasts 2 years in UK and Europe (3 years in USA) and is underwritten by the manufacturer, BMW AG and its UK subsidiary BMW GB

3) If you purchase a secondhand BMW bike (less than 10 years old and 80,000miles) from an approved UK BMW dealer, it will come with a BMW AUB (approved Used Bike) warranty, which is underwritten by BMW UK and is akin to the manufacturer's original warranty and is for a 1 year duration only.
When the first anniversary arrives, you are free to purchase a BMW extended warranty in 1) above.................if you so desire

I thought 1 & 3 were the same, i.e. the one you get with an approved bike is the same as the one you buy yourself and mirrors the original "new" warranty (2) it is very confusing having 3 different warranties, yet claiming they offer the same cover.

Was the original post about these warranties, I thought it had been decided it was another third party warranty. Still confused as if it was BMW warranty (1,2 or 3) surely it should have been a warranty claim and not a goodwill gesture.

I assumed all the BMW warranties would include FD / EWS / FPC, and have been told by delears the AUB / Purchased warranties do.

I also thought people here had had FD claims rejected under various BMW warranties, suggesting the dealers are not telling the truth.

If so this really stinks that someone outside of warranty can get an FD as goodwill and someone who has paid £300 to BMW for a warranty gets told to piss off.

I intended to keep up BMW dealer servicing and buy the warranty every year as I do about 6k a year this would set me back @ £600 a year as oppsoed to under £100 if I did servicing myself, is it worth spending an extra £500 a year if I may still have to find £1500 if an FD fails

I understand goodwill is more likely to go to people who have full dealer histories, taking your bike elsewhere then expecting BMW to help you when something goes wrong is a bit silly, why not go to whoever last serviced it and ask them to do it for free as they had your last buck. The 25k vs 55k FD issue is easy to understand, without BMW servicing they can (maybe rightly) argue the FD may not have had oil changed.

I think with common failures (i.e. design faults and sub-standard components) like EWS / FPC / FD BMW should have a set policy, maybe 100% payout for under 50k on an FD unit, 50% if over 50k and maybe reduce their contribution if the bike has not kept up BMW servicing. Certainly clarity would help, even if they said no goodwill for non BMW servicing, at least everyone would know where they stand.

There appears to be a lot of unhappy owners around here, mostly due to reliability issues and how BMW deal (or don't) with them.