Extended Warranty beware... now resolved
- Thread starter SkyGod
- Start date
+1
I make this fact clear to customers who come to me with their bikes still under warranty, and have lost work by suggesting they keep it in "the system" until the warranty has run out, regardless of the oft quoted fact about EU law and manufacturers having to oblige their warranties no matter who has done the work.
Don't expect someone to bend over backwards to help if you've avoided them in the first place.
I've been told (and have no reason to doubt the source) that the 1st thing checked in the case of a "goodwill" repair from BMW is a full history from an approved dealer.
If it isn't there, then you're not going to get a goodwill repair.
To be perfectly honest, why would they?
You've taken the bike outside of the system that they approve and support, yet still look for a "freeby" when it goes wrong.
If I was running BMW, I'd take the same stance...
Of course, this post has nothing to do with the original point about the extended guarantee - the response from which appears (on the face of it) to be complete bolloxs
If it isn't there, then you're not going to get a goodwill repair.
To be perfectly honest, why would they?
You've taken the bike outside of the system that they approve and support, yet still look for a "freeby" when it goes wrong.
If I was running BMW, I'd take the same stance...
Of course, this post has nothing to do with the original point about the extended guarantee - the response from which appears (on the face of it) to be complete bolloxs
I've always been a great believer in the case of vehicles out of warranty to take it to an authorised outlet for the recommended services and then a (cheaper) independent for any additional work that I'm not prepared to do myself.
When the service guy at the authorised outlet makes the usual call telling you all the additional stuff they've found (to bump up the bill) I usually decline at a sqillion quid an hour but I still end up with a nicely stamped book.
Works for me.......... So far
When the service guy at the authorised outlet makes the usual call telling you all the additional stuff they've found (to bump up the bill) I usually decline at a sqillion quid an hour but I still end up with a nicely stamped book.
Works for me.......... So far
Yet that fundamental question still remains unanswered. As someone with an extended warranty, and a full service history, my expectation is that if my final drive needs sorting, all I will need to pay will be the BMW policy excess?
It does occur to me however, that if one were able to persuade the dealer to get a goodwill claim for a replacement FD, then it would not be necessary to pay the excess.
Not if the manufacturer are going to pay 100% Goodwill
SkyGod
What Tyre pressure you running
Got the GS back today with a nice new shiny final drive unit on it.
The bottom line is that the warranty did cover the faulty part but not all the work to fix it.
Big thumbs up for Rainbow for stating my case with BMW and BMW themselves for meeting the parts and labour costs.
Thumbs down for the BMW after market warranty
(It clearly doesn`t do what we all expect it to do).
As far as I`m concerned I`m a happy bunny but if I didn`t have a full dealer service history with 9 stamps in my book then I believe it would have been a different story.
The bottom line is that the warranty did cover the faulty part but not all the work to fix it.
Big thumbs up for Rainbow for stating my case with BMW and BMW themselves for meeting the parts and labour costs.
Thumbs down for the BMW after market warranty
(It clearly doesn`t do what we all expect it to do).As far as I`m concerned I`m a happy bunny but if I didn`t have a full dealer service history with 9 stamps in my book then I believe it would have been a different story.
I thought 1 & 3 were the same, i.e. the one you get with an approved bike is the same as the one you buy yourself and mirrors the original "new" warranty (2) it is very confusing having 3 different warranties, yet claiming they offer the same cover.
Thinking can sometimes be dangerous.
(1) and (3) are ostensibly the same thing. The subtle difference is that (1) Is a voluntary purchase, made by the owner, whilst (3) is given away as a part of the re-sale price by the dealer. It is if you like the dealer's 'guarantee' to the new owner that the bike is sound and will remain reasonably so for the next 12 months, subject to the terms of the policy. Non-franchised dealers may (or may not) offer similar 'guarantees' of course.
Private sellers can offer the same, simply as the original and the BuMW Extended-warranty (if it has been bought) are transferable. Even if it hasn't the new owner may well be able to buy it (or a similar product) subject to certain simple criteria.
Both (1) and (3) are insurance backed products, whilst (2) is simply the original manufacturer's warranty. (1) and (3) do not mirror (2) as they cannot do so. Why not? Well, that's easy. BuMW can - as the original manufacturer - repair or replace the entire vehicle if they chose to, the ultimate 'goodwill' settlement. Why? Well they make the damned things every ten minutes and can do so at cost. That option is not available to an insurer; or rather it is except nobody would pay the premium commensurate with the likely exposure.
Was the original post about these warranties, I thought it had been decided it was another third party warranty. Still confused as if it was BMW warranty (1,2 or 3) surely it should have been a warranty claim and not a goodwill gesture.
What drew you to those two conclusions? What information have you gleaned that support your opinion that it must be a warranty repair in full?
Here is an example: Your house is insured against fire. It burns down. You arrive on UKGSer to say, "My house burned down and the insurer will not pay". Howls of righteous indignation follow. You then reveal, "My house burned down, as I set fire to it myself, and the insurer will not pay".... Not quite the same thing. Do not jump to conclusions without hearing all the story.
I assumed all the BMW warranties would include FD / EWS / FPC, and have been told by delears the AUB / Purchased warranties do.
If you have been told so and can see the items listed in your warranty booklet / policy, then you do not need to assume, surely?
I also thought people here had had FD claims rejected under various BMW warranties, suggesting the dealers are not telling the truth.
There you go.... Thinking again. It does you no good when the thoughts are centred on shonky information or from a pre-determined perspective. See above. Free your mind, and the rest will follow.
If so this really stinks that someone outside of warranty can get an FD as goodwill and someone who has paid £300 to BMW for a warranty gets told to piss off.
....and if it is not so? What then?
I intended to keep up BMW dealer servicing and buy the warranty every year as I do about 6k a year this would set me back @ £600 a year as oppsoed to under £100 if I did servicing myself, is it worth spending an extra £500 a year if I may still have to find £1500 if an FD fails
That is for you to answer. The choice is simple. You can underwrite the risk of an FD failure (or some other insured calamity) yourself for £300 a year (plus dealer service costs) or chose not to. A bod in this thread chose not to and is now unhappy. I chose to and have been happy.
I understand goodwill is more likely to go to people who have full dealer histories, taking your bike elsewhere then expecting BMW to help you when something goes wrong is a bit silly, why not go to whoever last serviced it and ask them to do it for free as they had your last buck. The 25k vs 55k FD issue is easy to understand, without BMW servicing they can (maybe rightly) argue the FD may not have had oil changed.
Good. You understand a significant component of goodwill.
Your suggestion will work just as well for you of course, which may dictate or influence the decision you take as to whether to buy extended warranty and / or do all the servicing yourself (see above)
I think with common failures (i.e. design faults and sub-standard components) like EWS / FPC / FD BMW should have a set policy, maybe 100% payout for under 50k on an FD unit, 50% if over 50k and maybe reduce their contribution if the bike has not kept up BMW servicing. Certainly clarity would help, even if they said no goodwill for non BMW servicing, at least everyone would know where they stand.
There's that think word again. I can only suggest that you direct your thoughts to paper and address them to BuMW.
There appears to be a lot of unhappy owners around here, mostly due to reliability issues and how BMW deal (or don't) with them.
Appearances can be deceptive, especially when one sets out to see them in a particular light.
There you go.
Which is not quite how this thread started.
But not all the work to fix 'it'..... Which bits of the work did the warranty not cover? Parts that were not damaged? The cost of other remedial work not involved in the repair of the damaged item itself?
If so, it is a policy of indemnity not one of betterment. Here's an example. You smash a large window in your house whilst playing football with the cat. Your insurer would pay for the glass and it's re installation. During the work you discover that the frame needs painting due to weathering and that one of the hinges is rusty.... would you think it reasonable or unreasonable that your insurer did not pay for the painting or the new hinge?
Big thumbs up for Rainbow for stating my case with BMW and BMW themselves for meeting the parts and labour costs.
Thumbs down for the BMW after market warranty
Delighted it is all now done. Full marks to BuMW and the dealer for making it all possible. As to the warranty insurer.... the jury is possibly still out.
Which is a telling revelation (as is much else in this thread) as lots of bods assumed otherwise and jumped down all sorts of throats and to all sorts of conclusions. One even cast Rainbow themselves as the devil incarnate, when it seems they were your saviour. BuMW came in for a fair bashing, too; needlessly it seems.
SkyGod
What Tyre pressure you running
I`m guessing a lot of folk reading this thread are doing so with a frown and negative thoughts,,,,,,,,,, so here is a pic of a cracking pair of Knockers to keep things in perspective.
.... quite a lot of people have got (needlessly) upset. Which is an excellent achievement in itself
After all this I am still unclear as to if I decide to pay for the warranty next year and the FD fails would it be repaired under warranty 
We have established it is defined as covered by the terms of the warranty, yet in this case the owner was told it was not covered, but not why they refused.
I am pretty sure if the terms of the policy include the FD, yet when you claim they try to exclude it a quick trip to the courts would have your FD fixed, however why pay for some cover if you know it requires a court case to get what you paid for, you would not pay Tesco £200 for your months shopping to be delivered if you knew it would not turn up unless you sued them.
This is where I really do have an issue with the motor trade, I did not realise this was a third party product until now, yet it is recommended by BMW and sold by BMW dealers, who promise a load of cover and peace of mind knowing that the cover is actually quite flaky and unless you (or your dealer) are prepared to fight you will be told to bugger off.
I was also unuware of any excess, none of the dealers I spoke to mentioned an excess whilst praising the warranty cover.
How much is this excess? I do not want to think about it or guess, but as six weeks after buying my bike the warranty paperwork has not arrived and three weeks after contacting BMW about the warranty I have still not had a reply, therefore I have no idea, I did call the dealer who told me other new owners have not got the documents either and they will also chase BMW.
Is it normal for claims to be rejected ?
Has anyone made a successful claim on a major component under the extended warranty schemes?
We have established it is defined as covered by the terms of the warranty, yet in this case the owner was told it was not covered, but not why they refused.
I am pretty sure if the terms of the policy include the FD, yet when you claim they try to exclude it a quick trip to the courts would have your FD fixed, however why pay for some cover if you know it requires a court case to get what you paid for, you would not pay Tesco £200 for your months shopping to be delivered if you knew it would not turn up unless you sued them.
This is where I really do have an issue with the motor trade, I did not realise this was a third party product until now, yet it is recommended by BMW and sold by BMW dealers, who promise a load of cover and peace of mind knowing that the cover is actually quite flaky and unless you (or your dealer) are prepared to fight you will be told to bugger off.
I was also unuware of any excess, none of the dealers I spoke to mentioned an excess whilst praising the warranty cover.
How much is this excess? I do not want to think about it or guess, but as six weeks after buying my bike the warranty paperwork has not arrived and three weeks after contacting BMW about the warranty I have still not had a reply, therefore I have no idea, I did call the dealer who told me other new owners have not got the documents either and they will also chase BMW.
Is it normal for claims to be rejected ?
Has anyone made a successful claim on a major component under the extended warranty schemes?
....and so it goes on....
Indeed, the extended warranty covered all the parts but not the cost of fitting?
My policy handbook states the limit for component cover is the cost of the bike, which is rather more than parts and labour for a final drive.
By their very nature, 'Goodwill' settlements cannot be ruled; They would then become pre-determined and listable in a table, held by the dealerships.... Dealerships which you have been avoiding, of course.
Comfort yourself with the money you saved not going to a BuMW dealer for a service and / or that chummy has done the jobs properly for less than you might have spent.
Extended warranty is about a pound a day (three hundred or so a year). Let's do the maths. 06 bike.... two years original free warranty = 08 = two years at three hundred = 600 hundred, add money saved not going to BuMW for dealer services, subtract from two grand.....There is a less painful version of your cost.
You got unlucky, that's all and goodwill (or lack of it) does not come into play at all. You chose to underwrite the risk of an out of warranty failure of any sort yourself, but called it wrong; that is all. Don't feel bad, bods in Lloyd's do it too.
Wapping has summed it up.....................how can BMW GB regulate and inspect a repair carried out by an non franchised repairer
You paid your money and unfortunately lost out
I still take my 15 year old bike to a main dealer for service, I priced the service up with them and RGM and the price differential for a 24k service was about 10% variance
Not worth worrying about in my book..............£30-£40 and they were nearer, offered me a free loan bike and put a main dealer stamp in my service book
1 and 3 aren't the same..................re-read the post
2 and 3 are similar, but there some differences, mainly about corrosion and consumables - not covered in 3
All warranties are subject to clauses about fair wear and tear, improper care or usage, consumables not being covered
My reference was to the porcine character, who still ain't quite got it.
But, whilst your here..... You, like he, are guessing as to what the 'it' bit that wasn't covered is.... Still, it's a fun game.....
But, yup, the overall indemnity is limited to the value of the bike. Which is natural. I guess even the most hard hearted would agree that's fair.
After all this I am still unclear as to if I decide to pay for the warranty next year and the FD fails would it be repaired under warranty
We have established it is defined as covered by the terms of the warranty, yet in this case the owner was told it was not covered, but not why they refused.
I am pretty sure if the terms of the policy include the FD, yet when you claim they try to exclude it a quick trip to the courts would have your FD fixed, however why pay for some cover if you know it requires a court case to get what you paid for, you would not pay Tesco £200 for your months shopping to be delivered if you knew it would not turn up unless you sued them.
This is where I really do have an issue with the motor trade, I did not realise this was a third party product until now, yet it is recommended by BMW and sold by BMW dealers, who promise a load of cover and peace of mind knowing that the cover is actually quite flaky and unless you (or your dealer) are prepared to fight you will be told to bugger off.
I was also unuware of any excess, none of the dealers I spoke to mentioned an excess whilst praising the warranty cover.
How much is this excess? I do not want to think about it or guess, but as six weeks after buying my bike the warranty paperwork has not arrived and three weeks after contacting BMW about the warranty I have still not had a reply, therefore I have no idea, I did call the dealer who told me other new owners have not got the documents either and they will also chase BMW.
Is it normal for claims to be rejected ?
Has anyone made a successful claim on a major component under the extended warranty schemes?
If you bought your bike secondhand from a main BMW dealer, with an AUB warranty (3), you won't have to pay an excess as the AUB warranty is nearly as good (see post~76) as a new bike warranty (2)
skywalker
Guest
Johnny & Wapping - you can explain it to him till the cows (sorry pigs) come home & he'll still not get it !
Unfortunately the "Janet & John" series of books haven't got round to publishing their BMW warranty version ,but I'm sure if Rasher complains loudly enough (according to his posts on here),They'll do him a copy.
FFS Rasher whats so confusing - it aint rocket science !
Unfortunately the "Janet & John" series of books haven't got round to publishing their BMW warranty version ,but I'm sure if Rasher complains loudly enough (according to his posts on here),They'll do him a copy.
FFS Rasher whats so confusing - it aint rocket science !
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