Extended Warranty beware... now resolved

[Rasher]

I know I am appearing pretty thick, bit I cannot see anywhere in this thread where the original claim that an FD repair was "refused" was altered to "not refused"

I still understand:

1. The FD Failed

2. The warranty refused to repair it.

3. BMW did it as goodwill

Now people are bleating on about parts within the FD being replaced, but again where was this offered, I thought the warranty people just said "no" and that was that.

Are we now saying / guessing / dreaming they were gonna fix it with parts that others think are not available and from other posts on FD's it appears are virtually impossible to change without factory tooling?

Or perhaps they were gonna post the bits to the owner and wish him luck in buliding an FD assembly plant to fit them himself.

I am getting more confused despite many (often contradictory) explanations - and yes I do understand the FD's are included in the warranty, but we still have not resolved why, in this case, it was not covered - or have we?

I am not deliberately being awkward / stupid, though feel free to give up people, not sure there is enough storage out there on the internet for this thread to run much longer.

 

[chad]

No thanks gal ... like Chad says



You been peekin'

Cos you're right

see its fackin huge

 

[The smudger]

I know I am appearing pretty thick, bit I cannot see anywhere in this thread where the original claim that an FD repair was "refused" was altered to "not refused"

I still understand:

1. The FD Failed

2. The warranty refused to repair it.

3. BMW did it as goodwill

Now people are bleating on about parts within the FD being replaced, but again where was this offered, I thought the warranty people just said "no" and that was that.

Are we now saying / guessing / dreaming they were gonna fix it with parts that others think are not available and from other posts on FD's it appears are virtually impossible to change without factory tooling?

Or perhaps they were gonna post the bits to the owner and wish him luck in buliding an FD assembly plant to fit them himself.

I am getting more confused despite many (often contradictory) explanations - and yes I do understand the FD's are included in the warranty, but we still have not resolved why, in this case, it was not covered - or have we?

I am not deliberately being awkward / stupid, though feel free to give up people, not sure there is enough storage out there on the internet for this thread to run much longer.

I thought we'd stopped all this nonsense when the Knockers came out.......

 

[JohnnyBoxer]

Hey Micky - you want to borrow this:

Did I see your bike in Rainbow yesterday evening

If so....................


What's wrong with it now (and where's your Remus gone)

 

[Steptoe]

But I aint got a 1200

Sweet jesus. Anyone for more brussel sprouts....

 

[Magnet]

Originally posted by JohnnyBoxer

Did I see your bike in Rainbow yesterday evening

If so....................


What's wrong with it now (and where's your Remus gone)

Not my bike Johnny - going great with 24,000 miles .

Anyway - what do you mean 'what's wrong with it now'? Never been any issue with it (other than when I threw it up the road )

 

[Wapping]

Well BMW could make shaft drives .... but now they can't

BMW didn't/couldn't make chain drives.... now they can

Just a bit o' misplaced fun

Good points, well made

You fun did make me laugh, Micky. I just happened to remember that your chain had snapped.

 

[skywalker]

Is Rasher really another incarnation of Nemesis ? I think we should be told.

 

[Wapping]

I know I am appearing pretty thick, bit I cannot see anywhere in this thread where the original claim that an FD repair was "refused" was altered to "not refused"

Got the GS back today with a nice new shiny final drive unit on it.
The bottom line is that the warranty did cover the faulty part but not all the work to fix it.

So, the way that reads is: The items and works that are covered by the extended warranty were covered. Those additional items and works that are not covered, were not. Which seems straight forward enough?

Quite what the, "all the other work to fix it" , means nobody knows. A very simple point echoed by Mrs C in her excellent and very straightforward reply.

Guessing as to the unknown whats, whys and wherefores thereof or getting angry on someone else's behalf is pointless. Whatever they were, BuMW were persuaded to do the additional work out of goodwill.

=====

Maybe you need to look at it another way? When you left your career in the motor trade you became a television repair wallah, did you not?

I do not know much about the inner workings of a TV set but I can use my imagination and do know that anyone can buy extended warranty cover for their set if they chose to.

Let's pretend that you arrive at matey's house to investigate an intermittent fault. Before starting matey waves his extended warranty paper under your nose.... All good so far. After ten minutes with assorted magical tools, you discover that there is a dry joint in the ON-OFF button's circuit board, causing the intermittent fault. This is easy to exchange, so you slip a new board in and BINGO! Job done and paid for by the warranty insurer. Happy days all round.

Matey then points out that there are significant wear marks on the TV's control buttons, where the green ON and red OFF paint has worn off. These buttons are separate to the circuit board, which was malfunctioning due to the dry joint. Reasonable wear and tear (worn paint after several years of every day use) is not covered by the warranty.... but matey thinks it should be and wants you to replace the buttons, too. You refuse as the buttons work fine, they just have worn paint.

His only option now is to approach the manufacturer to see if they will replace the buttons, which they do, out of goodwill.

Matey may well paint the warranty insurer as an evil basted and Sony as an angel. Neither of which is the whole truth.

=====

So:

Items and works that are listed in the extended warranty's wording are covered. Items or additional work that is not listed, is not. That is just the way it is.

I had my FD replaced at 52,000 miles / four years under the extended warranty, without too much drama or any appeals to BuMW. The only problem was the delay whilst the dealer waited for some components to turn up from Germany. What these components were I was not much fussed, nor could I speed the process up. So I rode my HP2 Sport to the Black Forest instead. This simple example highlights the problem of bods asking, "Has anyone had a FD fixed under an extended warranty?" I will say, yes. The OP may well say, no. The reasons for the positive and negative responses will lie in the detail, exactly where the devil lives.

Happy now, I hope?

 

[Wapping]

Sweet jesus. Anyone for more brussel sprouts....

He's a biker, Neil, share his pain and angst.

 

[Rasher]

So, the way that reads is: The items and works that are covered by the extended warranty were covered. Those additional items and works that are not covered, were not. Which seems straight forward enough?

Oh, so nobody knows what they would / would not cover, that was my confusion, I thought the post clearly stated tehy offered to pay for none of it.

Yes, I can understand if a bearing fails and they want to replace it, but not the housing you scratched then fine.

My concern is bearing fails, takes out FD housing and warranty company offer a new bearing but not the f**** housing, so they pay for a £30 bearing and you have to shell out for a £500 casing and 5 hours labour to swop over internals.

This is a classic third party warranty trick, your big end goes, takes out pistons and barrells, warranty offer a new bearing, but the rest of your engine is completely twatted.

If they fix the fault then fine, if an excess is agreed no problem, if the bike is not repaired to a good standard then I have an issue.

It could be argued not replacing the entire FD would lead to further failure if other components have been running in swarf for a while, but if they will fix it again then I have no problem with them changing just the failed part.

Personally I tend to look at the overall effectiveness of a repair, I would never replace just one big end shell etc. because if the rest follow the cost of another strip far outweighs the cost of doing them all at once, but I know warranty companies are trying to make a profit, I would therefore keep the warranty running so they can replace the other 3 a bit later.

Would still be interested in what the claim was originally for, and which bits were / were not covered, at least if I have a rant or moan I make the facts as clear as I can, not slag something off, providing half the details and not responsing to further questions.

Case closed?

 

[skywalker]

The part that failed was his pinion shaft bearing - which under the terms of his warranty policy they would cover.
However what they wouldn't pay for was the labour involved to replace it.(Insurance based warranty don't forget)
As most of us know changing one of these isn't very straight forward as a lot of measuring, reassembling then checking backlash then applying engineers blue to the teeth to check contact pattern etc etc.
The labour cost mounts up, the dealer's on a loser from the beginning cos I don't know anyone who can do it in the time the flat rate manual says.
The special tooling for the rear axle amounts to over £1300 & the dealer has to buy that & not everyones got it.

 

[shugie]

The part that failed was his pinion shaft bearing - which under the terms of his warranty policy they would cover.
However what they wouldn't pay for was the labour involved to replace it.(Insurance based warranty don't forget)
As most of us know changing one of these isn't very straight forward as a lot of measuring, reassembling then checking backlash then applying engineers blue to the teeth to check contact pattern etc etc.
The labour cost mounts up, the dealer's on a loser from the beginning cos I don't know anyone who can do it in the time the flat rate manual says.
The special tooling for the rear axle amounts to over £1300 & the dealer has to buy that & not everyones got it.

From the "keyfacts" sheet I received as part of my BMW Extended Warranty

"... you are covered for the cost (limited to parts and labour inclusive of VAT) of repairing the factory fitted covered components below that have suffered electrical or mechanical failure during the period of insurance."

From that, my expectation is that, subject to other relevant terms of the insurance like dealer servicing and BMW spares only, if my final drive fails, or any of its innards fail, I will have my bike taken to a BMW dealer and fixed. My only cost will be the £100 excess.

It might be an insurance based warranty, but it is clear that the labour cost is covered. But not, apparently, in Skygod's case.

Whilst not really a matter of earth-shaking importance, I still wonder if others with a similar pinion shaft bearing failure will find the labour cost of its replacement not being paid by the warranty.

 

[Rasher]

The real issue is why they refused to pay the warranty.

A parts only warranty is pretty useless as often the labour is more expensive than the part.

As the warranty claims the part and labour for fitting it is covered then why did they refuse?

It seems others here have had the exact same failure and it was covered by the exact same warranty

 

[skywalker]

The real issue is why they refused to pay the warranty.

Guess we'll never know on that one!!