NAV 6 New unit update
- Thread starter hommes
- Start date
My Nav6, which was a reconditioned one supplied by Garmin in exchange for a Nav5 damaged by user error four years ago, started ghosting. Garmin said straight away it was still under warranty, promised a replacement, provided a free-post label and have now acknowledged receipt.
Be interesting to see what comes back.
In the meantime I continue to guard my spare Nav5 very carefully...
Be interesting to see what comes back.
In the meantime I continue to guard my spare Nav5 very carefully...
Had a Nav 5, hoping the Cap touch screen will remedy the issue
My 3rd replacememnt has started ghosting this morning. 6 months old or so. I'll be on to Garmin as soon as they open this is a pisstake!
Just make sure the replacement is the latest, so called final fix. Previous posts show photos of the ‘About’ screen to check against.
I've emailed them to ask for either a replacement with a final fix or a cash refund for the full ampount
Just checked, and mine is a previous, "faulty" unit.
I’m still waiting for my cap touch replacement
Returned faulty one on 29th December 2023
Every time I contact Garmin they just keep saying waiting for them to come into stock
Returned faulty one on 29th December 2023
Every time I contact Garmin they just keep saying waiting for them to come into stock
I sent my ghosting unit off on 29/02/2024 and had a replacement delivered today by UPS. It has completely different graphics, that are effectively black & white. This is my fourth replacement, if it doesn’t work I’ll buy a BMW connected ride unit.
Every time I contacted garmin a few hours later I would receive a email with a survey about experience
Didn’t give a good review
This is maybe why I haven’t received my replacement unit yet
Didn’t give a good review
This is maybe why I haven’t received my replacement unit yet
Got an e mail Tuesday with a label to send back the unit Garmin sent me early Janaury, Garmin received it today
Order shows a Cap screen is coming out as a brand new order number, e mail from Garmin help desk that stock should be in Friday or Monday
Managed to latch onto one member of Garmins customer support by e mail....much easier to deal with and helped that i didn't have to go through everything every time I phoned. i think she felt sorry for me
Despite this being nearly 10 weeks since completing the original survey for exchange, the support staff have been as helpful as they could be. Not too bothered with the drawn out process as not needing the Nav at the moment
See what happens next.........
Order shows a Cap screen is coming out as a brand new order number, e mail from Garmin help desk that stock should be in Friday or Monday
Managed to latch onto one member of Garmins customer support by e mail....much easier to deal with and helped that i didn't have to go through everything every time I phoned. i think she felt sorry for me
Despite this being nearly 10 weeks since completing the original survey for exchange, the support staff have been as helpful as they could be. Not too bothered with the drawn out process as not needing the Nav at the moment
See what happens next.........
Garmin have received my faulty one back today (Thursday) , it says on the order for the Cap screen one to be sent as replacement. Fingers crossed we get the Cap screen ones and it fixes the ghosting problem
.The one I returned had only lasted since Dec 23 before it started ghosting. It was the 5th replacement & the worst one I've had. It definitely seemed to be related to being cold to it misbehaved. I would take it off the bike when it had been left in the garage overnight & it was just unusable and screen jumping all over the place. Tried cleaning screen but that didn't help. But bring it inside and warm it up slowly and it was ok. Then go out on bike and if temperature dropped to below about 10c it started playing up again. Left it switched on and as the day went on and the weather started to get warmer it would be ok.
Just hope they have sorted it with these new cap screen ones
.
Funny that, mine started ghosting when it got hot at 37c.
I was due to get a cap screen replacement around 12th January but stocks ran out, so Garmin sent me a new (non cap) unit to use until they got stock back inGarmin have received my faulty one back today (Thursday) , it says on the order for the Cap screen one to be sent as replacement. Fingers crossed we get the Cap screen ones and it fixes the ghosting problem
The one I returned had only lasted since Dec 23 before it started ghosting. It was the 5th replacement & the worst one I've had. It definitely seemed to be related to being cold to it misbehaved. I would take it off the bike when it had been left in the garage overnight & it was just unusable and screen jumping all over the place. Tried cleaning screen but that didn't help. But bring it inside and warm it up slowly and it was ok. Then go out on bike and if temperature dropped to below about 10c it started playing up again. Left it switched on and as the day went on and the weather started to get warmer it would be ok.
Just hope they have sorted it with these new cap screen ones
Somewhere along the line I missed the last stock production
I've been dealing with one person since then and will keep on at it until resolved
Garmin did offer me a full refund if I wanted, but I want to give this cap screen a tryout
Sent my faulty Nav vi (5th one I've had) back to Garmin after waiting 2 weeks for them to arrange a replacement. Now they are saying the replacements won't be with them until 18th to 21st April !. 4 weeks away. Asked if they could send a temporary replacement & they say they don't have any. Asked if I could collect one from a dealers FOC but they said No. Asked if I could have a refund to buy something else they said No. Asked I replacements would definitely be with them on the 18th April and they said they can't guarantee anything. Wish they had just said keep the old one until the new ones were available, at least I could get limited use out of it by cleaning the screen all the time and storing it inside the house when not in use.
Not good service Garmin. !!
Not good service Garmin. !!
Bloody things are not fit for purpose.
I almost bought one, but my local Motorrad dealer strongly advised me against it (thus losing themselves a sale, they were fed up dealing with failed units) recommending either the Connected Ride cradle or a ZumoXT.
I bought the XT instead and I'm a happy customer.
I almost bought one, but my local Motorrad dealer strongly advised me against it (thus losing themselves a sale, they were fed up dealing with failed units) recommending either the Connected Ride cradle or a ZumoXT.
I bought the XT instead and I'm a happy customer.
Ahhhh but you can’t swivel your wonder wheel on long journeys with the XT 
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