SOS failure - Almost consistently

TheStammeringBiker

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So, I know the SOS failure error is a well done topic here and on the FB groups, but usually gets answered with a "you must have been in a poor signal area, it'll probably go away" and to be honest I didn't choose to have it fitted, it came as standard and as with most things I hope I never need it.

I had my 2019 1250 for 3 years (14000 miles) and had the big yellow message maybe twice, both times I was in the Alps so wasn't overly bothered and the message went away by itself a short while later.

I've had my new 2022 1250 since the middle of February and put 1600miles on it and I'd say 70% of the time I've been riding the bike the message is there (or at least the warning triangle once I dismiss the error). It's flip flopped between "Emergency call system failed" and "Emergency call system restricted". Last time it came on was in Scotland recently, I rode up to Moffat with some friends, no issues, parked the bike overnight, came out in the morning and the error was there and stayed on for the next 4 days solid. I got home, disconnected the battery, reconnected and it went away, it was fine for maybe 2 rides but is now back again.

It's going in on the 23rd to have it looked at but I fully expect in true sods law fashion the message will have gone away, the bike will pass all the diagnostics and they'll give it back to me. Just wondered if anyone has had this issue persistently and how difficult was it to isolate the problem by the dealer? I just want to arm myself with as much info before I potentially get fobbed off. I'm not too fussed about it not working as I mentioned before but a friend of mine recently crashed his R1250RS in France and the bike started "talking to the passers by" who saw him lying there in a bad way and it could be argued it possibly saved his life so I'd prefer it either worked, or was turned off, which I suspect isn't possible.

Thanks!
 
I'm not too fussed about it not working as I mentioned before but a friend of mine recently crashed his R1250RS in France and the bike started "talking to the passers by" who saw him lying there in a bad way and it could be argued it possibly saved his life so I'd prefer it either worked, or was turned off, which I suspect isn't possible.

How did the bike know to speak in French ? :nenau
 
I have no idea what language the voice was haha

All I know is the passer by spoke to someone who's voice was coming out of the bike and helped get things sorted.

If someone has come off their bike and a passer by is there to help , why would they get benefit from talking through a bike to a voice on the end when they could just pick up their mobile and call the emergency services directly ?
 
If someone has come off their bike and a passer by is there to help , why would they get benefit from talking through a bike to a voice on the end when they could just pick up their mobile and call the emergency services directly ?

When 999 services in the UK take hours to turn up maybe the BMW emergency line is a quicker option?
 
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If someone has come off their bike and a passer by is there to help , why would they get benefit from talking through a bike to a voice on the end when they could just pick up their mobile and call the emergency services directly ?

According to the BMW manual ( page 71-75 & 12-14) additional features are provided by SOS. Which your common garden Frog will not have. For instance he hasn't got a phone or steps over your body and carries on playing Boule because he does not parle English. Language is set to the market the bike was sold. In this case English and not where you are in a given time like France for example.
However if the system is crap, the SIM card can be removed and just use an App like Realrider or similar.
Capiche?:)
 
According to the BMW manual ( page 71-75 & 12-14) additional features are provided by SOS. Which your common garden Frog will not have. For instance he hasn't got a phone or steps over your body and carries on playing Boule because he does not parle English. Language is set to the market the bike was sold. In this case English and not where you are in a given time like France for example.
However if the system is crap, the SIM card can be removed and just use an App like Realrider or similar.
Capiche?:)

So,if you happen to venture away from the Uk, unless your passer-by speaks English, it’ll be fuck all help,if the rider is unable to communicate.
 
So,if you happen to venture away from the Uk, unless your passer-by speaks English, it’ll be fuck all help,if the rider is unable to communicate.

Nope wrong. Because the spoken part is the confirmation and to see if you're ok. If no communication the emergency services are dispatched to the location of the vehicle that has sent the sos call. Also the centre is not just UK based, so if in Europe it will be the international call handlers, who might also possible be multi lingual. But it is just another piece of BMW crap and not as useful as backlight switches for riders who don't know how to operate their bike.
 
I rode down to my mates villa in St. Tropez in 2018, When I reached the villa, I was told the week before a young French rider had come off the road in the mountains. He was found a week later. He had a broken Leg and hip. He died of dehydration. As no one knew he had left the road and ended up deep in a ravine. He had no mobile signal. The SOS would have saved his life.
 
Alternatively one could also do some research on the potential machine one is thinking of purchasing and if the machine is fitted with parts or accessories one considers superfluous buy something else. There is a lot of choice at the end of the day.


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So, I know the SOS failure error is a well done topic here and on the FB groups,

I've had my 1250 for nearly 4 years and up until the February the light/warning had come on maybe twice. The for most of February and March it was pretty much permanently lit - and since April it went out with no intervention and hasn't been since.
 
Mine used to come on, But I guess software updates stopped it. Now when I do a fault scan with the GS-911 It shows up everytime. I believe its just a notification that the signal has been lost and its recorded now only in the ECU
 
Mine broke 8 months after I had the bike, kept showing the fault on the dash. Went back to the dealers 3 times for software updates, even a software update direct from the motherland. Then they took the bike off me for 6 weeks, eventually replacing the transponder unit, which is made by another company. Been fine now for 3 years, except I dropped my bike and it didn't go off. So I tried to test it when I got home and it just rang and nobody answered. But BMW said it is ok. So not holding out much hope if I need it in anger.
 
Mine broke 8 months after I had the bike, kept showing the fault on the dash. Went back to the dealers 3 times for software updates, even a software update direct from the motherland. Then they took the bike off me for 6 weeks, eventually replacing the transponder unit, which is made by another company. Been fine now for 3 years, except I dropped my bike and it didn't go off. So I tried to test it when I got home and it just rang and nobody answered. But BMW said it is ok. So not holding out much hope if I need it in anger.

I test mine once a year in Europe somewhere. Everytime It was immediately answered. Which is always reassuring.
 
Not really, SOS has a SIM. You need signal, it is in the book. Like a disclaimer ;)

Yes, However, Its uses all available signals, Including the emergency network. Plus, The emergency alarm would have been initiated at the top where the bike first lost control, So yes, It would have saved his life. Or at the very least, Gave him a much better chance of surviving.
 


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