SOS system failure

[SimOv]

When the yellow box comes on, how do I get it off ?

I flick the jog-wheel to the side (not rotate) one way or the other, can't remember which.

 

[SBD]

When the yellow box comes on, how do I get it off ?

Mine keeps saying my key needs a new battery, which I've changed twice.

Fob batteries are known for this. If you get a good one it’ll last ages. Duracell, I think, have a date on the packets

 

[Ian M]

Mine's been playing up for about 3 weeks now, strangely since just a few days after it had a software update at its two year service. Disconnecting the battery for a few minutes has made no difference, so I popped in to the dealer yesterday. Apparently, there's a lot of it about!
The plan is to go in for a diagnostics check a week on Monday and that'll determine whether it's hardware or software and thereafter, if it's software, then they know BMW is aware of the issue, but the dealer has no indication of when revised software will become available. It sounds to me as if something's got out into the field without quite enough testing.

I've been to the dealer today, in and out in less than 20 mins. They've done what the service receptionist described as "a full software reset" and so far the fault hasn't reappeared.

 

[Victor c]

As I hadn’t heard anything from the dealer since reporting my issue around five weeks ago, I thought I would drop in there today.

According to the guy on the service desk, BMW still have not released a software update to cure this issue with the SOS system and do not have any idea of a time frame for a fix.

It’d be interesting to hear if anyone has had this issue resolved yet.
@Ian M, has yours been ok since the reset?

 

[Ian M]

@Ian M, has yours been ok since the reset?

I've been away (in the car), so it's only been ridden about 3 or 4 times since I was at the dealer and it's been fine so far.

 

[siddo]

Just had my service done yesterday and mine still has the error message. There is a patch or recall due to be rolled out sometime soon.

 

[Victor c]

I would quite happily have the system removed if I could. If it hadn’t been on the bike from stock, I wouldn’t have opted for it.

 

[ilkleymoron]

well i thought it was fixed but the error came back today

 

[GSian]

Mine's just popped up with this today. Totally at random. I would sooner have saved the £300 and not had it. didn't choose it for the last GS and wouldn't have this time if I had the choice.

 

[Zoton]

I've been to the dealer today, in and out in less than 20 mins. They've done what the service receptionist described as "a full software reset" and so far the fault hasn't reappeared.

That's interesting, Dick Lovetts want my bike for the whole freking day to do mine, and charge me for a loan bike to boot.
Should be interesting day tomorrow. Just hope its a quick visit.

 

[GSMarky]

That's interesting, Dick Lovetts want my bike for the whole freking day to do mine, and charge me for a loan bike to boot.
Should be interesting day tomorrow. Just hope its a quick visit.

Mine was in overnight for a full software job, but I think it's a queue system so not necessarily all download time. You could be lucky and just get it done straightaway perhaps.

Dare I say no SOS issues for me and knock the roller wheel to the right I think to clear the message.

 

[siddo]

Mine was in overnight for a full software job, but I think it's a queue system so not necessarily all download time. You could be lucky and just get it done straightaway perhaps.

Dare I say no SOS issues for me and knock the roller wheel to the right I think to clear the message.

Knocking the wheel won't clear it. They are waiting for an update and will roll it out in due course.
I know that as mine still has the error message after the 12k mile service.
Maybe they release it soon.
Pretty sure the SOS works regardless and I'll be testing it before I go on tour and also when in France and Spain.

 

[GSMarky]

Knocking the wheel won't clear it.

For me any warning I can clear like this, but then I haven't had the SOS issue so maybe that's not clearable.

Surely you can remove it from the TFT while you're riding & until the ignition is activated again?

 

[GSian]

Mine's booked into the dealer for this and a service at the same time. Service Tech Manager tells me it'll only take a couple of hours for the whole thing. Got a 1300 as a courtesy

Pushing the wheel to the left will clear the brown message from the screen so you can see speed etc.But obviously tha amber warning triangle stays there to the right of the screen.

It won't clear using GS-911

 

[siddo]

For me any warning I can clear like this, but then I haven't had the SOS issue so maybe that's not clearable.

Surely you can remove it from the TFT while you're riding & until the ignition is activated again?

If you could, I'd have done it. Only the dealer can clear it once they release the software patch.

 

[Victor c]

If you could, I'd have done it. Only the dealer can clear it once they release the software patch.

The software patch is released now. I’m just waiting for my dealer to give me a date for mine to go.

 

[siddo]

The software patch is released now. I’m just waiting for my dealer to give me a date for mine to go.

Me too. It ain't gonna be anytime soon or before I go away on 26 Sep to 13 Oct.

 

[Victor c]

After nearly 4 months of being blighted by a constant SOS failure warning on my dash, I’ve finally had the software update to cure it. Living with a warning light for so long, has the potential to make you complacent and several times I have cancelled it on powering up, without even reading what the text in the big yellow box said. It would have been easy to miss another important issue

 

[Skudd]

Mine went the same and needed to go in, went for a service, they said it was a known fault and an update was being rolled out. Not had it since last service, but its booked in for next service. Apparently it's due to the detection window that isn't broad enough. My system did work when I needed it as it should do.

 

[Ron from BC]

Mine went the same and needed to go in, went for a service, they said it was a known fault and an update was being rolled out. Not had it since last service, but its booked in for next service. Apparently it's due to the detection window that isn't broad enough. My system did work when I needed it as it should do.