Fuel Pump Recall GS1200 Triple Black

[Roddy L]

Greetings,
New to the Forum.

In the UK and I have a 2011 BMWGS1200 Triple Black.
I received the BMW recall and took it my local dealer. Balmer Lawn BMW in Hampshire, UK.

They fitted a new pump and I rode it home (almost) and it fuel starved.
They fitted the wrong fuel pump. New Pump fitted.
after 10mths this one ruptured and squirted fuel all over my hot engine and me. They had fitted the gasket incorrectly.
New Fuel Pump no3. This time fuel starvation at the approach to junctions etc. Cutting out bur restarting.

Back to Balmer Lawn BMW in January this year. April 17th New Fuel Pump fitted (number 4) and again rode it almost home and fuel starved. BMW have washed their hands of it. They say its an electrical issue.

I had no issues at all until BMW had it.

Has anyone had anything similar or have any useful suggestions. BMW can't look at it again until 15th July!! Different Dealership as I would never return to Balmer Lawn BMW.

 

[botus]

wow, its not a hard job - but its an old bike and the techs these days are 3 years old and mostly still in nappies, so may never have done the job
there is a great story to further tarnish BM reputation on BBC Watchdog here - they could jazz up a nice story about a fuel tank sitting on top of a hot engine with fuel sloshing around

I didn't know electrics makes the fuel leak out - that's a nice bit of misdirection you have quoted

never hold back when you are in the right - but remember unlike Ford, BM can afford to get the media to lie, cheat and cover up stories

 

[Roddy L]

wow, its not a hard job - but its an old bike and the techs these days are 3 years old and mostly still in nappies, so may never have done the job
there is a great story to further tarnish BM reputation on BBC Watchdog here - they could jazz up a nice story about a fuel tank sitting on top of a hot engine with fuel sloshing around

I didn't know electrics makes the fuel leak out - that's a nice bit of misdirection you have quoted

never hold back when you are in the right - but remember unlike Ford, BM can afford to get the media to lie, cheat and cover up stories

Great idea. I'm sure BMW would love the publicity! Thanks.

 

[Roddy L]

I managed to get a response from Balmer Lawn, all be it via my Google review. I heard thats the only way to get a reply from them.

Their reply is hilarious and worth taking the time to comment!....

Avoid this place at all costs.

Having just read the reply below this epitomises how Poor this company is.

Yes my vehicle is 14 yrs old. It has NEVER had an issue.
The milage quoted is only 30,000 miles wrong. Current milage is 51,845

The aftermarket items were fitted by Touratech 14years ago and NEVER been an issue.

It was No Charge for two reasons. This was a BMW recall and Balmer Lawn messed it up!

Each time I returned the bike you made different excuses for the shoddy workmanship. The bike has been in 4 times with this not two! The fuel pump kink was after the Second Pump was fitted. The first one, I was told by you, was the wrong fuel pump.

P.S. this is the first I've heard that you recommend an electrical engineer as YOU NEVER contacted me as promised.

ORIGINAL POST
I have a BMW GS1200 which was recalled for a Fuel Pump issue. Took it to Balmer Lawn.
First time they released it I got 8 miles before it was fuel starved.
Second time they had fitted it incorrectly and fuel sprayed all over my hot tank and myself. A miracle I wasn't badly injured.
Third time it was released fuel starvation again but just stuttering at the approach to Junctions or roundabout. Dangerous.
Fourth time back to the original 8 miles before complete stop.

Balmer Lawns response! It must be an electrical issue. Nothing we can do. This bike had ZERO issues before they had it. I've now waited a month for them to 'Call you back in 48hrs'. I complained to BMW HQ and I've just received a letter saying We understand Balmer Lawn have contacted you and resolved this issue so we are closing the complaint. I've heard less than nothing!

They have effectively rendered my bike unusable. With a Motorcycle holiday pending I'm furious. 2 Yrs this has been going on. I've already lost one tour!

Their call back service is atrocious and having spoken to other BMW riders they avoid Balmer Lawn too.


Balmer Lawn BMW Motorrad Brockenhurst (owner)
2 days ago
Mr Llewellyn
Your motorcycle is 14 years old and has covered 85,000 miles and has had numerous aftermarjet electrical items spliced into the existing wiring harness. The replacement fuel pump was carried out at no charge to yourself and after you returned the bike we replaced the fuel pump again to rule out a manufacturing fault with the first pump, Again this was carried out at no charge to you. We believe that the running issues you're experiencing are electrical and are potentially caused by the aftermarket installation. We have recommended that you seek the expertise of an auto electrician and we completely refute that the running issues that you are experiencing are caused by the two replacement fuel pump. We are aware that the fuel pump seal was kinked on the first installation but we rectified this.

 

[Roddy L]

Update on this. An independent mechanic have discovered they have fitted parts for a 2002-2007 bike.... mine is a 2001.

so two years of pain and being told lots of lies..... looks like I've got to the bottom of this. Lets see how they respond!!

 

[Santa-2512]

Hi Roddy,
Are you using AI or chat GPT to put your feelings into words? or is English not your first language ,

You've posted this in two sections and both have different symptoms / effects , which is a tad odd

Any way to shed some light on your perceived issue

You say the bike is a 2011 and has had the FPC recall done,, this is not not a new recall , MY 06 models onward were subject to this recall, and recalls are now flagged at MOT time.

so a 2011 bike will have had 11 MOT's and potentially 11 warnings for an outstanding recall , yet you waited until 2 years ago to have the recall done ? odd



With the failure of the 2nd unit you blamed the dealer, and he responded that with 80K+ and additional wiring spliced into the loom that may be the issue

You disagreed and obtained the services of an indie electric bod to find the smoking gun ,

You claim he has found the wrong part has been fitted

The new and updated part no is

16148523697​

Supersedes:​

16147720776(07/16/2008 — 06/07/2018), Exchangeable retrospectively
16147719845(05/01/2008 — 07/07/2008), Bilaterally exchangeable
16147694699(09/01/2006 — 07/24/2008)


So looking at the part number and dates -

unless an old part was fitted, the part is correct and has been correct for single & twincam models since 2008 ,

Given the parts are supplied direct from the mothership, id say its highly unlikely the wrong unit has been fitted.

At 14 years & 80k id be looking at electrical gremlins,

 

[Roddy L]

If only Balmer Lawn were as clever as you Santa-2512!

When my bike does reach 85.000 miles (which it clearly states it hasn't) I will let you know.

BMW only did a recall Fuel Pump on my model in 2023 when I received the letter, then had it immediately looked at by Balmer Lawn. I truly wish I hadn't.

Fortunately, I have found someone who knows what they are doing and appear to have rectified Balmer Lawns poor work.

Good luck in your role as English Language Monitor and maybe help Balmer Lawn with some of their spelling...if you read their response!

 

[jefformston]

Update on this. An independent mechanic have discovered they have fitted parts for a 2002-2007 bike.... mine is a 2001.

so two years of pain and being told lots of lies..... looks like I've got to the bottom of this. Lets see how they respond!!

Don’t you mean 2011, as per your earlier post.

 

[jefformston]

Hi Roddy,
Are you using AI or chat GPT to put your feelings into words? or is English not your first language ,

You've posted this in two sections and both have different symptoms / effects , which is a tad odd

Any way to shed some light on your perceived issue

You say the bike is a 2011 and has had the FPC recall done,, this is not not a new recall , MY 06 models onward were subject to this recall, and recalls are now flagged at MOT time.

so a 2011 bike will have had 11 MOT's and potentially 11 warnings for an outstanding recall , yet you waited until 2 years ago to have the recall done ? odd



With the failure of the 2nd unit you blamed the dealer, and he responded that with 80K+ and additional wiring spliced into the loom that may be the issue

You disagreed and obtained the services of an indie electric bod to find the smoking gun ,

You claim he has found the wrong part has been fitted

The new and updated part no is

16148523697​

Supersedes:​

16147720776(07/16/2008 — 06/07/2018), Exchangeable retrospectively
16147719845(05/01/2008 — 07/07/2008), Bilaterally exchangeable
16147694699(09/01/2006 — 07/24/2008)


So looking at the part number and dates -

unless an old part was fitted, the part is correct and has been correct for single & twincam models since 2008 ,

Given the parts are supplied direct from the mothership, id say its highly unlikely the wrong unit has been fitted.

At 14 years & 80k id be looking at electrical gremlins,

I owned a 2012 TC and didn’t receive any recalls in my ownership (sold in 2021) so this is possibly a new recall not the one your 2006 was subject to.

 

[Beemerman59]

I recall a recall for my 2008 GSA quite a few years after I bought it for the fuel pipe connectors into the tank. It was a minor issue and quick fix. Never had a recall for the pump itself and I’m still in the same one and FPC.

 

[botus]

2015

 

[Roddy L]

Don’t you mean 2011, as per your earlier post.

Quite right 2011.... fat fingers..thanks. I did spot it after the post but it had gone then!

 

[JonnyBravo]

Mines a 2011

 

[Pukmeister]

BMW issued a recall to add a collar to the flange fitting of the fuel tank where the pump discharges to prevent leakage and also to fit a new gasket to the pump mounting housing to fuel tank joint.

Fuel starvation on a Hexhead is either due to a badly fitted or kinked pump suction, a blocked suction filter, a blocked pump output strainer (best drilled out anyway and an external high pressure filter added IMO as per the mod) or a faulty pump or FPC.

Hexhead fuel pumps often lose their efficiency around 40k, I replaced mine with an updated pump from Quantum to restore lost performance.

 

[botus]

the early recall adding a strengthening ring was superseded (as it doesn't work) by April 2014 recall was upgraded and GS's got a new pump - my 57 plate GS got a new pump in 2015

IMPORTANT: As of October 2020, replacement of the fuel pumps is the only valid remedy. Repairing the existing fuel pump is no longer acceptable and this bulletin has been updated. Vehicles previously repaired with a support ring under this recall must be replaced under recall 20V-471 with a new fuel pump(s). Affected vehicles


Model Series Type Variant
R 1200 GS K25 0307 0317
R 1200 GS Adventure K25/02 0382 0397
HP2 Megamoto K25/03 0310 0320
R 1200 GS Adventure K25/12 0380 0390
R 1200 GS K25/31 0450 0460
R 1200 GS Adventure K25/32 0470 0480
HP2 Enduro K25HP 0369 0389
R 1200 RT K26 0368 0388
R900 RT K26 0367 0387
R 1200 RT K26/11 0430 0440
R900 RT K26/11 0330 0340
R 1200 R K27 0378 0398
R 1200 R K27/11 0400 0490
R 1200 ST K28 0328 0338
R 1200 S K29 0366 0396
HP2 Sport K29/HP 0458 0468
K 1200 S K40 0581 0591
K 1300 S K40/11 0508 0509
K 1200 R K43 0584 0594
K 1300 R K43/11 0518 0519
K 1200 R Sport K43/HV 0585 0595
K 1200 GT K44 0587 0597
K 1300 GT K44/31 0538 0539
S1000 RR K46 0507 0517
K 1600 GT K48 0601 0611
K 1600 GTL K48 0602 0612

 

[Roddy L]

Mines a 2011

View attachment 427988

When I had the letter from BMW in January 2023 I contacted the BMW main dealer and they booked it in to deal with the recall.

When you get a letter from BMW telling you that there is a fuel pump issue on your bike you don't hesitate to get it sorted. Mine was absolutely fine.

Never an issue with anything until Balmer Lawn started working on it.

 

[Santa-2512]

When I had the letter from BMW in January 2023 I contacted the BMW main dealer and they booked it in to deal with the recall.

When you get a letter from BMW telling you that there is a fuel pump issue on your bike you don't hesitate to get it sorted. Mine was absolutely fine.

Never an issue with anything until Balmer Lawn started working on it.

Surely to prove / disprove the ""dealer"" issue, buy a new FPC and fit it yourself,

if it works and the bike is fixed, TADA

If not then the dealer is right and its potentially your electrics

 

[Roddy L]

Surely to prove / disprove the ""dealer"" issue, buy a new FPC and fit it yourself,

if it works and the bike is fixed, TADA

If not then the dealer is right and its potentially your electrics

Even better, how about get a reputable BMW mechanic to check the work done so far, then evidence the negligence of Balmer Lawn for the next steps.

 

[Pukmeister]

Sounds to me like you are going to a lot of effort to get into a fight that you probably won’t win.

 

[Santa-2512]

Even better, how about get a reputable BMW mechanic to check the work done so far, then evidence the negligence of Balmer Lawn for the next steps.

Hmmm

Given that its remove one electrical connector , two screws and another electrical connector , there's not a lot to see , or to get wrong