It's a credit to the value of what the bike has cost me plus extras fitted, I believe, less an £1,100 contribution from me for the 5,500 miles ridden.
I'm waiting for confirmation in writing as getting anything in writing seems difficult.
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Sounds as tho it's been resolved to your satisfaction and that's what counts.
They say it’s a marketing fact that a customer whom had a dispute with a business (in this case BMW), and resolve that dispute to their satisfaction is more likely to be a loyal to them than a customer with whom they had no dispute at all.


