Heated hand grips

[Bikerboy108]

If BMW are not prepared to fix this issue I think everybody who is not happy should return to their dealer and ask for the price of the heated grips to be refunded.

Hey have them contact me or my buddy garagemanbob on advrider ..have over 600 miles on a 2014 GSA retrofitted with 2015 grips nice and warm and covered under warranty.... Since both grips slide over bars with a sleeve can't quite understand their thicker bar theory.... Another bunch of bs

 

[mrtee43]

An update from BMW…………

Complaint
K50, K51 produced on or before 31.07.2014 (model years 2013 and 2014):
The heated handlebar grips do not heat up sufficiently.
Cause
1. The heat output of the K50 and K51 is the same as that of previous models. However, the increased wall
thickness of the aluminium handlebar means that the heat output felt by the rider is lower.

2. To ensure that the motorcycle is supplied with sufficient power when the engine is idling, the output of the
heated handlebar grips is reduced to 15% of the maximum heat output if the engine speed is less than 1300
rpm.
As soon as the engine speed reaches 1500 rpm or more, the heated handlebar grips are reactivated with the
desired output.
During the first five minutes after switching on the heated handlebar grips, this reduced output is not
activated.

3. Basic module: Despite being set to heat setting 2 and the engine speed being sufficiently high, the heated
handlebar grips only reach a temperature that is significantly lower than 40 °C.
Measure
Causes 1, 2 and 3:
Please explain this situation to the customer and program the motorcycle with the current integration level.
The reduction of the heat output when the engine is idling has been improved from integration level K001-14-
08-500 onwards.
The output of the heated handlebar grips has now been reduced to 15% of the maximum heat output when
the engine speed is less than 1300 rpm for more than 3 minutes. This means that the required heat output is
now always available, even for the duration of standard traffic light phases.

Cause 3:
Reset terminal 30:
Switch off the ignition, wait for one minute, disconnect the battery and then wait briefly before reconnecting
the battery. If this does not rectify the problem, please create a PuMA case.

Note: The handlebar grips with increased heat output issued with model year 2015 CANNOT be retrofitted,
relevant warranty claims will be monitored.

This is just a reiteration of the bullshit they have been spouting previously. 2015 grips have been fitted and working . BMW, if they do not approve should tell us the technical reason why in their opinion, they cannot be retro fitted. Of course they won't.

 

[Bikerboy108]

This is just a reiteration of the bullshit they have been spouting previously. 2015 grips have been fitted and working . BMW, if they do not approve should tell us the technical reason why in their opinion, they cannot be retro fitted. Of course they won't.

YES and if they say software thats the easiest of the things to reprogram they do it all the time... and they can't say bars, wiring, as they all have the same part numbers..... FACEBOOK THEM TO DEATH AND AS MENTIONED MOTORCYCLE CONSUMER NEWS !!!

 

[malcopopolo]

just emailed MCN - with a link to here.

Suggest you ALL email the editor:
[email protected]

 

[Toothless]

I experience the heated grips on my April 2015 GS as effective and sometimes too warm in flatout (roast beef) setting
It's comparable to what I had on my 2008 F650GS twin.
There's clearly a difference between the 2013/2014 and the 2015 heated grips then...means that I got what I paid for in 2015, others didn't...hhmmmmpppfff, not fair....

 

[DRAIN MAN]

I have now done over a 1000 miles with the 15 grips fitted, so far not set fire to the bike !!! no fuses tripped out, no problems, even my hands are warm now just like they should be. Come on BMW tell us WHY they will not work.

Looks like you are up the creek without a paddle before much longer, people are not thick, it has been proved here and the USA that the grips will and do work but you will not give a viable reason why you will not retro fit the later grips.

It is no good hiding and hoping people will go away , this is not going to happen because you have upset to many people with all the different BULLSHIT which is being dished out to people who have spent a lot of money and they expect a premium priced product to work correctly.

Come on BMW, how many complaints have you had and what have you done about so far !!! It is now time for some HONEST answers.

 

[Godzilla]

That's true Drain man. It may be a small detail, but it has soured my opinion of BMW. I now will be spending my money with another German brand. Audi for my car in future and Ducati for my bikes.

I am not being treated like an idiot by a company and will not spend any more money on their brand.

 

[Schtum]

I've posted a question about this and a link to this thread on BMW Motorrad's Facebook page. Has anyone Tweeted about this? I'm reliably informed that Twitter is the way to get companies to address problems these days. However, about the only thing a I share with David Cameron is I wouldn't know a Tweet from a Twat.

 

[Bikerboy108]

I've posted a question about this and a link to this thread on BMW Motorrad's Facebook page. Has anyone Tweeted about this? I'm reliably informed that Twitter is the way to get companies to address problems these days. However, about the only thing a I share with David Cameron is I wouldn't know a Tweet from a Twat.

OK TWAT! TWEET! FACEBOOK ! AND [email protected] them to death..... I won't tell you what twat means here there may be ladies reading but I'm sure Schtum would know the difference........

 

[malcopopolo]

Received another reply today from the escalation team @ BMW

Basically they do not want to know. They are not faulty. Later grips will not work due to to electrical mapping.

So to all affected users - remember this when you consider buying any BMW product.

see below:
Thanks for your latest email to Stacey, which has been passed for my response. I’m sorry to hear about your unhappiness with the heated grips of your BMW R 1200 GS TE – I can understand your disappointment.
We’re aware there are people on forums talking about the heated grips on our bikes. We do occasionally come across BMW customers who have had a similar experience. We’ve looked into this matter for you and do not believe there’s a manufacturing defect. As there’s no repair we can make to your bike, unfortunately we’re unable to provide any further help – the 2015 model grips can’t be retrofitted to earlier models due to their electrical mapping.
If you don’t think we’ve been fair, you might want to contact the Motorcycle Industry Association - our industry regulator. They’re there to make sure we’ve acted reasonably and in line with industry codes. I have provided the contact details below:
Stevie Muir
PR
Motorcycle Industry Association
www.mcia.co.uk
1 Rye Hill Office Park
Birmingham Road
Allesley
Coventry
CV5 9AB.
I know this isn’t the answer you were hoping for and I’m sorry to disappoint you. If you’d like to talk about this please get in touch.

 

[mrtee43]

"the 2015 model grips can’t be retrofitted to earlier models due to their electrical mapping"

So the people who have had the 2015 grips fitted and working, including Drainman, must be lying then ! Pidcock, their authorised dealer must also be lying.

BMW talking SHIT again.

 

[DRAIN MAN]

How much more BULLSHIT are BMW going to come out with !!!! The 15 grips DO WORK on the 14 bike, they are much hotter than the earlier 14 grip and work as well as my previous airhead model did.

As anyone at BMW fitted a set of the later grips to a 14 bike to try them !!!! I think NOT

They are just getting themselves deeper and deeper into the shit with their LYING.

I am quite willing for them to come and test the grips on my bike to see who is LYING, I have nothing to hide.

How many more LIES are they going to come up with before they fix the problem.

Has anyone had any luck with MCN yet !!!

 

[Bikerboy108]

YES and if they say software thats the easiest of the things to reprogram they do it all the time... and they can't say bars, wiring, as they all have the same part numbers..... FACEBOOK THEM TO DEATH AND AS MENTIONED MOTORCYCLE CONSUMER NEWS !!!

here it is [email protected]

 

[Stevie4scoops]

MCN ignored my emails so I've sent a letter to the editor. Why do they publish their email address if they ignore what's sent to them?

 

[mrtee43]

MCN ignored my emails so I've sent a letter to the editor. Why do they publish their email address if they ignore what's sent to them?

They probably don't want to upset BMW Motorrad because of the advertising revenue they receive.

 

[GS_or_bust]

I don't get this thread. There are probably about 10 people who actually give a sh*t about their grips but seem intent on forcing BMW to issue a recall and change everbody's. If you had a quiet word with your dealer and promised not to say anymore about it on line they would probably change them for next to nothing. In fact that's probably whats happened with many of the complainants and there's just a few stalwarts left standing like Arthur Scargill on a deserted picket line.

 

[Deleted account 251212001]

Received another reply today from the escalation team @ BMW

Basically they do not want to know. They are not faulty. Later grips will not work due to to electrical mapping.

So to all affected users - remember this when you consider buying any BMW product.

see below:
Thanks for your latest email to Stacey, which has been passed for my response. I’m sorry to hear about your unhappiness with the heated grips of your BMW R 1200 GS TE – I can understand your disappointment.
We’re aware there are people on forums talking about the heated grips on our bikes. We do occasionally come across BMW customers who have had a similar experience. We’ve looked into this matter for you and do not believe there’s a manufacturing defect. As there’s no repair we can make to your bike, unfortunately we’re unable to provide any further help – the 2015 model grips can’t be retrofitted to earlier models due to their electrical mapping.
If you don’t think we’ve been fair, you might want to contact the Motorcycle Industry Association - our industry regulator. They’re there to make sure we’ve acted reasonably and in line with industry codes. I have provided the contact details below:
Stevie Muir
PR
Motorcycle Industry Association
www.mcia.co.uk
1 Rye Hill Office Park
Birmingham Road
Allesley
Coventry
CV5 9AB.
I know this isn’t the answer you were hoping for and I’m sorry to disappoint you. If you’d like to talk about this please get in touch.

What a twat, how is the address of an industry association going to help resolve the issue. Yet he can 'understand your disappointment'

So basically they are to spec for the earlier model, why not just be honest instead of giving it the faux sympathy.

 

[mrtee43]

I don't get this thread. There are probably about 10 people who actually give a sh*t about their grips but seem intent on forcing BMW to issue a recall and change everbody's. If you had a quiet word with your dealer and promised not to say anymore about it on line they would probably change them for next to nothing. In fact that's probably whats happened with many of the complainants and there's just a few stalwarts left standing like Arthur Scargill on a deserted picket line.

If you don't "get" this thread then you are an idiot. BMW have told their dealers, after Pidcocks did the honourable thing and changed Drainmans grips under warranty, that they will not accept any more under warranty, and have basically rapped Pidcocks knucles. What they have told me is that they are investigating this issue, to have patience as they are looking for a solution.

Now they are taking the stand that there is nothing wrong with the earlier grips and the later grips will not fit or work. They also previously stated that the reason the grips gave out less heat was because the bars are different, the ECU is different, all lies.

You may want to defend BMW due to some sort of loyalty or you maybe have another agenda but there is a principle here. BMW are lying to their customers, you may accept this but I won't.

It's people like you who just accept the declining standards without a whimper that let BMW get away with those declining standards.

And, did we ever find out why Kevin Ash was killed riding a BMW R1200GS LC ?

 

[Skid06]

I now will be spending my money with another German brand. Audi for my car in future and Ducati for my bikes.

Trust me, if they could they'd have doorman on the doors keeping us moaners out, bet if you asked them they might give you a nice deposit for a nice red multi

 

[Paul S]

And, did we ever find out why Kevin Ash was killed riding a BMW R1200GS LC ?

.............was it because his heated grips were not working

Some folks really need to find a sense of perspective