Mad_Accountant
Registered user
That's the point. The bike wasn't deemed unsafe. I had two choices - let BMW fix the bike under warranty, obviously at no cost to me, or pay a small amount to have the bike replaced. I chose the latter. Simple.![]()
I'm a long term (very satisfied) customer of Vines. They do a great job for me and, I'm sure, any customer that has a genuine gripe.
Of course things go wrong and mistakes happen, it's the fixing of them that shows the difference between excellent and indifferent customer service.
In this case it seems to me to be an excellent result all round and I would be delighted with such a deal.
BTW Nutty are you on the Vines coach to the NEC in a couple of weeks?
