Pidcocks customer service?

[bisbee]

I wonder if they give a damn?
Firstly they don't open Sundays or Wednesdays then they don't offer me a loan bike whilst mine is having major surgery under warranty then they expect me to fetch it when fixed a journey of more than 30 miles and they don't bother to tell me that really they should deliver it and that's if there is anyone in the service department to speak to who is not on the other line or with a customer. Oh and there was no paperwork supplied to say what was replaced etc to pass on to a future owner and the bike wasn't cleaned either

should this be a mini rant

 

[PDiddy]

not opening mid week is a pain in the arse, but as for the service I've received I have nothing but praise. Always provide a loan bike when mine is in for a service, when my final drive failed they came to pick it up from home and they certainly went above and beyond when SWMBOs alarm needed to be replaced -

 

[wreck diver]

I have to agree not opening on wednesdays is like something from the dark ages,but i have found the service 1st class.
I have always been given a courtesy bike or a demo bike while they serviced mine.

 

[polecat]

I wonder if they give a damn?
Firstly they don't open Sundays or Wednesdays then they don't offer me a loan bike whilst mine is having major surgery under warranty then they expect me to fetch it when fixed a journey of more than 30 miles and they don't bother to tell me that really they should deliver it and that's if there is anyone in the service department to speak to who is not on the other line or with a customer. Oh and there was no paperwork supplied to say what was replaced etc to pass on to a future owner and the bike wasn't cleaned either

should this be a mini rant

Did you ask ?

 

[derby dave]

go to rainbow in future they were cheaper on my service piddys lost my business with there arrogance

 

[Morticia]

David, i am really surprised about Pidcocks, they have been nothing but helpful in the past and been more than helpful. Even when I complained my twat II suit leaked.

Hope you get it sorted out...

Morticia

 

[bisbee]

Just let me re emphasise this I don't expect a twelve grand machine with 13000 miles " round the world bike" to need recovery and a thousand pound part replacement plus labour plus vat I certainly don't expect to have to play 20 questions assuming I can actually get through to the service department and lets say if it were a cage I would get it valletted and delivered no quibble

 

[sockpuppet]

Pidcocks are the biggest shower of shit known to the world of BMW.

There is no way they are ever getting any more money from me.

 

[Paul S]

Always got on well with the service guys there and had relatively good service. They will give a loan bike if you ask for one and why do you think they should wash your bike

 

[bisbee]

Always got on well with the service guys there and had relatively good service. They will give a loan bike if you ask for one and why do you think they should wash your bike

See post above or do you think 12 grand is small change and customer service is worth sh1t

 

[Paul S]

See post above or do you think 12 grand is small change and customer service is worth sh1t

Let me see - your final drive failed - presumabley this was not actually Pidcocks fault but a result of a problem with the quality of manufacture which is outside of their control. Pidcocks then fixed your bike under warranty and presumabley would have given a loan bike if asked for or you could have arranged for the BMW break down service to transport the bike to and from Pidcocks.
Struggling to see the issue myself

 

[Rob Farmer]

See post above or do you think 12 grand is small change and customer service is worth sh1t

At least "Happy" John's not there any more. He'd have been the icing on your cake.

I had a bad experience with a bike I bought from them a few years ago. Haven't bought another one from them since.

The parts guys have been ok (since John left) so I only buy parts from them.

 

[Deleted account 211025001]

Funny innit, how peeps exeriances can be so polarised

Personally I have always had nothing but excellent service from them over the 6 years I have dealt with them They have come through for me on a number of occasions going over and above what they needed to do and, as such, I continue to use them.

Even 'happy' John could be ok if you dealt with him in the right way

Andres

 

[Big Derek]

I agree with the arogance, i to took my 2009 gsa when it had a recall cos Williams and Rainbow cound't get me in at the time, the people on the service were rude and arogant! Also when i got bike back it brokedown they had cracked the unit on side and after a Mondial call and s van collection it was returned....

All this when you ring up "He is on the phone with a customer! What the FCUK am I?
Should it not be he is talking to another customer right now lets get him to call you back ASAP!

I spoke to Chris Pidock who was very nice and interested , but I Have to say we also tried their Honda dealership and it to was bad......... So guess everyone has good and bad days and stuff re service...... and we shout praises more often but how can you if you dont get good service.

as for Wed close and Sunday yes its Dark ages!
my 5peneth...

 

[fatlad]

Pidcock customer service

Having dealt with Pidcocks for many years, 4 new bikes, all servicing/warranty/recalls and various pieces of tackle, have no complaints whatsoever, always try to go the extra mile, recently had recall notice re brake pipes on my GSA, workshop very busy(early summer) booked it in for the day before jolly boys outing to Normandy beaches, and then service light had the audacity to rear its ugly head, but with a bit of juggling they managed to pull the full service in at the same time, prior to the French jaunt. Have always been provided with courtesy bike/demonstrator. Dont expect them to clean my bike. I got the bugger dirty after all!!! All staff are always pleasant and very helpful, occasionally even a bit of banter with John!!! Would recommend them without hesitation
Fatlad

 

[rce]

<rant>

Seems to me virtually all dealers don't give a flying f*ck about customer service.

Rainbow just can't offer the support that fits a customer requirements, so they are no better than your dealer experience.

I too feel that if we were talking cars then these issues would generally not exist.

I paid a premium for the BMW experience, but to be honest should have stuck to Yamaha, despite the 50 mile round trip for service.

At the end of the day love my F650GS, but not at all impressed with the dealer support available so far.

<rant over>

 

[JohnnyBoxer]

<rant>

Seems to me virtually all dealers don't give a flying f*ck about customer service.

Rainbow just can't offer the support that fits a customer requirements, so they are no better than your dealer experience.

I too feel that if we were talking cars then these issues would generally not exist.

I paid a premium for the BMW experience, but to be honest should have stuck to Yamaha, despite the 50 mile round trip for service.

At the end of the day love my F650GS, but not at all impressed with the dealer support available so far.

<rant over>

Ok, then......................let us have an idea of your requirements regarding customer service and where dealers are failing to deliver?

 

[rce]

First service had to wait two weeks and take a day off work, if I had wanted a Saturday think they were talking a month.

From what I can gather loan bikes during servicing are like rocking horse do.

Need a new tyre, couldn't give me a price just an estimate as the price varies daily ? They don't stock them either. Again would have been weeks before a Saturday slot.

Appointments seem to need to be made weeks in advance, again with my work situation I can probably plan ahead a week.

I need a warranty repair doing, but as it is only the gear indicator I haven't bothered ringing them as I have no holidays left this year, and again I can't plan weeks/months ahead to book a Saturday.

I guess I am not pushy enough, but I shouldn't have to be. At least with the Yam dealer hell of a lot cheaper, and they could fit in Saturdays fairly easily. No loan bike, but on a Saturday can afford to wait around/nip to local shopping center.

 

[JohnnyBoxer]

First service had to wait two weeks and take a day off work, if I had wanted a Saturday think they were talking a month.

From what I can gather loan bikes during servicing are like rocking horse do.

Need a new tyre, couldn't give me a price just an estimate as the price varies daily ? They don't stock them either. Again would have been weeks before a Saturday slot.

Appointments seem to need to be made weeks in advance, again with my work situation I can probably plan ahead a week.

I need a warranty repair doing, but as it is only the gear indicator I haven't bothered ringing them as I have no holidays left this year, and again I can't plan weeks/months ahead to book a Saturday.

I guess I am not pushy enough, but I shouldn't have to be. At least with the Yam dealer hell of a lot cheaper, and they could fit in Saturdays fairly easily. No loan bike, but on a Saturday can afford to wait around/nip to local shopping center.

Unfortunately their popularity does cause this, i'm afraid

In their defence, they are a couple of technicians down, due to vacancies

Not your worry, I'll admit

However if you explain your work situation/time scale.............i'm sure they would try to do their best to fit you in

I've always had great service and continue to do so

I don't think there is an issue with loan bikes, never seemed to have not been offered something...............even if it was a 20 year old Airhead BMW........but it brought character to the ride

Bear with them and don't write them off..............they are one of the best Motorrad dealers in the whole network

 

[rce]

Unfortunately their popularity does cause this, i'm afraid

In their defence, they are a couple of technicians down, due to vacancies

Not your worry, I'll admit

However if you explain your work situation/time scale.............i'm sure they would try to do their best to fit you in

I've always had great service and continue to do so

I don't think there is an issue with loan bikes, never seemed to have not been offered something...............even if it was a 20 year old Airhead BMW........but it brought character to the ride

Bear with them and don't write them off..............they are one of the best Motorrad dealers in the whole network

I understand they get good reviews, and on the sale side couldn't rate them high enough (then again plenty of cash involved). I have tried (but not forcefully) with the work situation but seemed to fall on deaf ears...

Rainbow is very close to home, other BMW dealers awkward to get to from here so doesn't look like I have much choice other than stick with them, hopefully my experience will improve.