Sheared bolts

Andy F

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I took my 2017 GS Rallye into my local BMW dealer for them to do the valve/cam settings, however, they sheered off all four bolts that hold the covers on the heads, I was only informed of this after they did the deed, they said they couldn’t drill & re-tap them, but offered to fit new valve covers for the sum of £2,300. I was rather pissed off about it, as I had previously bought two bikes from them. They handed me back the covers, and all the other bits after I refused to pay them the quoted price. Has anyone in this forum had this problem? And if so how did you resolve it? Can the valve covers be removed, drilled & re-tapped by an engineering company.
Sorry if my terminology is a bit off!
Regards
Andy
 
Wow.
That's their problem to fix. They are taking the piss and need to return it to you in the condition it arrived in and at their cost.
 
Andy F said:
I took my 2017 GS Rallye into my local BMW dealer for them to do the valve/cam settings, however, they sheered off all four bolts that hold the covers on the heads, I was only informed of this after they did the deed, they said they couldn’t drill & re-tap them, but offered to fit new valve covers for the sum of £2,300. I was rather pissed off about it, as I had previously bought two bikes from them. They handed me back the covers, and all the other bits after I refused to pay them the quoted price. Has anyone in this forum had this problem? And if so how did you resolve it? Can the valve covers be removed, drilled & re-tapped by an engineering company.
Sorry if my terminology is a bit off!
Regards
Andy
Click to expand...
If it's Group 1 in Brighton, I wouldn't be surprised. I received shocking after sales from them. I wouldn't use them again.
 
If you are able to, check if the snapped bolts can be removed by hand. I had one snap on mine (again, a dealer) but i was able to remove it by hand and had no issues. They resolved everything.

It's amazing how ham-fisted some mechanics are. These bolts are only 10nm!

I would raise this to BMW HQ Customer Services, and raise a rather large complaint!


This was my thread/issue;

DJ123

Thread 'A Clean Bill of Health'

I had my Bike in for a Major Service today and all came back with a clean bill of health. No advisories as such or valve clearances to be amended. Not bad for the old girl on 62K miles now! Not bad considering 36k has been covered in the last 2.5 years.

I had an F900XR as a loan Bike - and that was a world away from the GS. Even though it's 11 years old now, it still feels like a premium product, and rides beautifully. The XR certainly felt very basic & cheap in comparison.
  • Like
 
Last edited:
siddo said:
If it's Group 1 in Brighton, I wouldn't be surprised. I received shocking after sales from them. I wouldn't use them again.
Click to expand...
Teapot 1 (Bruce Smart) though is well chuffed with them.

Yeee hah!!!
 
I would consider getting a Lawyer to write them a letter stating they need to rectify their fuck up and compensate you for any time you are inconvenienced or expenses you incur as a result (eg a loan/hire vehicle in lieu etc).

They have liability insurance, let that pay the cost of repair.
 
DJ123 said:
If you are able to, check if the snapped bolts can be removed by hand. I had one snap on mine (again, a dealer) but i was able to remove it by hand and had no issues. They resolved everything.

It's amazing how ham-fisted some mechanics are. These bolts are only 10nm!

I would raise this to BMW HQ Customer Services, and raise a rather large complaint!


This was my thread/issue;

DJ123

Thread 'A Clean Bill of Health'

I had my Bike in for a Major Service today and all came back with a clean bill of health. No advisories as such or valve clearances to be amended. Not bad for the old girl on 62K miles now! Not bad considering 36k has been covered in the last 2.5 years.

I had an F900XR as a loan Bike - and that was a world away from the GS. Even though it's 11 years old now, it still feels like a premium product, and rides beautifully. The XR certainly felt very basic & cheap in comparison.
  • Like
Click to expand...
Yeh, sadly these are all below the top of the bolt hole…
 
The stud snaps at the casing, as the spacer/shape butts against the cylinder head. They're not long enough to snap due to being too tight in the threads.

The tail ends may still be loose, of you're able to get a pick/screwdriver in there to turn them.
 
Why are people suggesting he does it himself? It's the shops fuck up and their liability.
If he has a go they'll refuse liability.

He should refuse to collect it until they repair it.
 
You pay a premium at a BMW dealer for their brand trained mechanics

In any case, they are professionals who have fucked up, it’s their job to fix it, I’d be contacting BMW customer service

I think the appropriate contact details have been provided on this forum in the past
 
siddo said:
Why are people suggesting he does it himself? It's the shops fuck up and their liability.
If he has a go they'll refuse liability.

He should refuse to collect it until they repair it.
Click to expand...

I'd not trust the same place who broke it, and then want to charge me to fix it to touch it anymore.........
 
DJ123 said:
I'd not trust the same place who broke it, and then want to charge me to fix it to touch it anymore.........
Click to expand...
You could always collect it and take it somewhere else to fix it and bill the offender. Good luck with that.
Best to leave it where it is until they fix it at their cost.
 
I Don't understand how new valve covers fixes the problem, or is just me?

Sent from my SM-A236E using Tapatalk
 
siddo said:
You could always collect it and take it somewhere else to fix it and bill the offender. Good luck with that.
Best to leave it where it is until they fix it at their cost.
Click to expand...

How can he collect it if it’s unrideable ..
one bolt snapping/breaking can happen, but all four !!!
WTF was he doing, did the dozy twat have his snap-on ratchet switched to tighten :D
 
Steptoe said:
How can he collect it if it’s unrideable ..
one bolt snapping/breaking can happen, but all four !!!
WTF was he doing, did the dozy twat have his snap-on ratchet switched to tighten :D
Click to expand...
I know that. It was replying to the one above.
 
Nippy Normans supply Touratech, Wunderlich, Desert Fox and many other makes of accessories.
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